{ "generated_at": "2026-04-06T15:19:05.311672-07:00", "period_start": "2026-04-05T17:00:00Z", "period_end": "2026-04-06T17:00:00Z", "period_display": "2026-04-05 10:00 AM to 2026-04-06 10:00 AM Pacific", "phone_numbers": [ { "id": "PNW319OVL2", "number": "+16469693902", "name": "Streamit", "type": "" }, { "id": "PNbnEQ8nNC", "number": "+12135771220", "name": "Solu Tv", "type": "" }, { "id": "PNwaAAkq4b", "number": "+19374008350", "name": "Edge Tv", "type": "" }, { "id": "PNT198HYwf", "number": "+17784885772", "name": "Tvgate", "type": "" }, { "id": "PNfddPYl1V", "number": "+16048003999", "name": "Sales", "type": "" }, { "id": "PNEqjN2ocD", "number": "+16042601626", "name": "Old Support/Sales", "type": "" } ], "users": { "USpLu6hCze": { "name": "Gary Gill", "email": "gary.gill190@yahoo.com" }, "USCHtn4pmX": { "name": "Elizabeth Escobar", "email": "dianne@jetstreament.com" }, "US8lsMHAsZ": { "name": "Hannah G", "email": "hannahedgetv@gmail.com" }, "USzYA7Xf4w": { "name": "Rick Martin", "email": "rickelectrotvpro@gmail.com" }, "USEQ4xNfrX": { "name": "Mike Rinsa", "email": "tvreview1000@gmail.com" } }, "calls": [ { "id": "AC44a6f4283ec04da4811540aae912b34c", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+12089353409", "direction": "incoming", "status": "no-answer", "duration_seconds": 0, "duration_formatted": "0s", "created_at": "2026-04-06T14:28:09.663Z", "answered_at": null, "answered_by": "", "initiated_by": "", "is_missed": true, "is_answered": false, "is_voicemail": false, "is_long": false, "transcript": null, "summary": null }, { "id": "ACec50e8e586c44874895179a150dcb8eb", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+12089353409", "direction": "incoming", "status": "completed", "duration_seconds": 1, "duration_formatted": "0m 1s", "created_at": "2026-04-06T14:28:07.700Z", "answered_at": null, "answered_by": "", "initiated_by": "", "is_missed": true, "is_answered": false, "is_voicemail": false, "is_long": false, "transcript": null, "summary": null }, { "id": "AC4a51ee7991b94e9ea0a89bb861297a92", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+14084223380", "direction": "outgoing", "status": "completed", "duration_seconds": 75, "duration_formatted": "1m 15s", "created_at": "2026-04-06T01:36:17.482Z", "answered_at": "2026-04-06T01:36:20.000Z", "answered_by": "", "initiated_by": "Rick Martin", "is_missed": false, "is_answered": true, "is_voicemail": true, "is_long": false, "transcript": { "callId": "AC4a51ee7991b94e9ea0a89bb861297a92", "createdAt": "2026-04-06T01:37:41.863Z", "dialogue": [ { "content": "Your call has been forwarded to an automated voice messaging system.", "start": 0.08, "end": 3.54, "identifier": "+14084223380", "userId": null }, { "content": "Miguel Calderon.", "start": 4.48, "end": 6.74, "identifier": "+14084223380", "userId": null }, { "content": "Is not available.", "start": 7.2, "end": 8.02, "identifier": "+14084223380", "userId": null }, { "content": "At the tone, please record your message.", "start": 10.88, "end": 12.799999, "identifier": "+14084223380", "userId": null }, { "content": "When you've finished recording, you may hang up, or press 1 for more options.", "start": 12.799999, "end": 16.625, "identifier": "+14084223380", "userId": null }, { "content": "To leave a callback number, press 5.", "start": 16.765, "end": 19.025, "identifier": "+14084223380", "userId": null }, { "content": "We didn't get your message either because you were not speaking or because of a bad connection.", "start": 26.685, "end": 30.705, "identifier": "+14084223380", "userId": null }, { "content": "To disconnect, press 1.", "start": 30.98, "end": 32.5, "identifier": "+14084223380", "userId": null }, { "content": "To record your message, press 2.", "start": 32.5, "end": 34.6, "identifier": "+14084223380", "userId": null }, { "content": "We didn't get your message either because you were not speaking or because of a bad connection.", "start": 39.54, "end": 43.64, "identifier": "+14084223380", "userId": null }, { "content": "To disconnect, press 1.", "start": 43.895, "end": 45.335, "identifier": "+14084223380", "userId": null }, { "content": "To record your message, press 2.", "start": 45.335, "end": 47.434998, "identifier": "+14084223380", "userId": null }, { "content": "We didn't get your message either because you were not speaking or because of a bad connection.", "start": 52.454998, "end": 56.555, "identifier": "+14084223380", "userId": null }, { "content": "To disconnect, press 1.", "start": 57, "end": 58.519997, "identifier": "+14084223380", "userId": null }, { "content": "To record your message, press 2.", "start": 58.519997, "end": 60.46, "identifier": "+14084223380", "userId": null }, { "content": "Unfortunately, the system cannot process your entries.", "start": 65.88, "end": 68.6, "identifier": "+14084223380", "userId": null }, { "content": "Please try again later.", "start": 68.6, "end": 69.82, "identifier": "+14084223380", "userId": null }, { "content": "Goodbye.", "start": 69.96, "end": 70.46, "identifier": "+14084223380", "userId": null } ], "duration": 70.58281, "status": "completed" }, "summary": { "callId": "AC4a51ee7991b94e9ea0a89bb861297a92", "nextSteps": [ "Attempt to call Miguel Calderon again later.", "Consider sending a text message if urgent.", "Ensure a clear connection when trying to leave a message." ], "status": "completed", "summary": [ "The call was forwarded to an automated voice messaging system.", "Miguel Calderon is not available to take calls.", "The system prompts the caller to leave a message or hang up.", "There were issues with message recording due to either no speech or a bad connection.", "The system repeated that it could not process entries and suggested trying again later." ], "jobs": null } }, { "id": "AC16edb9e9bb3346ffa18964d1e0d83350", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+14084223380", 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"2026-04-06T01:30:48.265Z", "answered_at": null, "answered_by": "", "initiated_by": "Rick Martin", "is_missed": false, "is_answered": false, "is_voicemail": false, "is_long": false, "transcript": null, "summary": null }, { "id": "AC3be93f961bc34c62973d8e34ffd45f1b", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+18285368838", "direction": "outgoing", "status": "completed", "duration_seconds": 5, "duration_formatted": "0m 5s", "created_at": "2026-04-06T01:30:30.654Z", "answered_at": null, "answered_by": "", "initiated_by": "Rick Martin", "is_missed": false, "is_answered": false, "is_voicemail": false, "is_long": false, "transcript": null, "summary": null }, { "id": "AC2cca75cf3f69454d8a0cbc7b2f4c6a52", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+18285368838", "direction": "outgoing", "status": "completed", "duration_seconds": 2, "duration_formatted": "0m 2s", "created_at": "2026-04-06T01:30:26.426Z", "answered_at": null, "answered_by": "", "initiated_by": "Rick Martin", "is_missed": false, "is_answered": false, "is_voicemail": false, "is_long": false, "transcript": null, "summary": null }, { "id": "AC53f562c3dbca444eaca3b168b4704848", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+19738682594", "direction": "outgoing", "status": "completed", "duration_seconds": 5, "duration_formatted": "0m 5s", "created_at": "2026-04-06T01:30:13.466Z", "answered_at": null, "answered_by": "", "initiated_by": "Rick Martin", "is_missed": false, "is_answered": false, "is_voicemail": false, "is_long": false, "transcript": null, "summary": null }, { "id": "AC8683c5b7fa1d4abd8eda76c9452e392f", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+19738682594", "direction": "outgoing", "status": "completed", "duration_seconds": 1, "duration_formatted": "0m 1s", "created_at": "2026-04-06T01:30:10.087Z", "answered_at": null, "answered_by": "", "initiated_by": "Rick Martin", "is_missed": false, "is_answered": false, "is_voicemail": false, "is_long": false, "transcript": null, "summary": null }, { "id": "AC7fbff9e32683414788d75112391ff497", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+15255612634", "direction": "outgoing", "status": "completed", "duration_seconds": 2, "duration_formatted": "0m 2s", "created_at": "2026-04-06T01:24:40.082Z", "answered_at": null, "answered_by": "", "initiated_by": "Rick Martin", "is_missed": false, "is_answered": false, "is_voicemail": false, "is_long": false, "transcript": null, "summary": null }, { "id": "AC72d3d9a5f91b481bafbdc2898ca3bcae", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+19377942008", "direction": "incoming", "status": "completed", "duration_seconds": 52, "duration_formatted": "0m 52s", "created_at": "2026-04-06T01:24:36.777Z", "answered_at": "2026-04-06T01:24:49.000Z", "answered_by": "Gary Gill", "initiated_by": "", "is_missed": false, "is_answered": true, "is_voicemail": false, "is_long": false, "transcript": { "callId": "AC72d3d9a5f91b481bafbdc2898ca3bcae", "createdAt": "2026-04-06T01:25:35.226Z", "dialogue": [ { "content": "Hi.", "start": 0.08, "end": 0.32, "identifier": "+19374008350", "userId": "USpLu6hCze" }, { "content": "Hello?", "start": 0.16, "end": 0.65999997, "identifier": "+19377942008", "userId": null }, { "content": "This is Arpan.", "start": 0.32, "end": 1.1999999, "identifier": "+19374008350", "userId": "USpLu6hCze" }, { "content": "How can I help?", "start": 1.1999999, "end": 2.1799998, "identifier": "+19374008350", "userId": "USpLu6hCze" }, { "content": "Hey.", "start": 6.8799996, "end": 7.12, "identifier": "+19374008350", "userId": "USpLu6hCze" }, { "content": "Hi.", "start": 7.12, "end": 7.44, "identifier": "+19374008350", "userId": "USpLu6hCze" }, { "content": "This is, Arpan from Edge TV, the IPTV service.", "start": 7.44, "end": 10.74, "identifier": "+19374008350", "userId": "USpLu6hCze" }, { "content": "How can I help you?", "start": 10.88, "end": 12.179999, "identifier": "+19374008350", "userId": "USpLu6hCze" }, { "content": "The IPTV?", "start": 14.445, "end": 15.185, "identifier": "+19374008350", "userId": "USpLu6hCze" }, { "content": "Edge TV now?", "start": 15.725, "end": 16.785, "identifier": "+19374008350", "userId": "USpLu6hCze" }, { "content": "Come again?", "start": 22.685001, "end": 23.345001, "identifier": "+19374008350", "userId": "USpLu6hCze" }, { "content": "The IPTV service.", "start": 28.301313, "end": 29.681313, "identifier": "+19374008350", "userId": "USpLu6hCze" }, { "content": "No.", "start": 31.251312, "end": 31.571314, "identifier": "+19377942008", "userId": null }, { "content": "You got the wrong number.", "start": 31.571314, "end": 33.03131, "identifier": "+19377942008", "userId": null }, { "content": "Oh, sorry.", "start": 34.301315, "end": 35.041313, "identifier": "+19374008350", "userId": "USpLu6hCze" } ], "duration": 35.056313, "status": "completed" }, "summary": { "callId": "AC72d3d9a5f91b481bafbdc2898ca3bcae", "nextSteps": [ "Ensure correct contact information for future calls.", "Update caller ID system if necessary to avoid similar mistakes." ], "status": "completed", "summary": [ "Gary Gill introduces himself as Arpan from Edge TV, an IPTV service.", "The caller, +19377942008, indicates that the number is wrong.", "Gary Gill apologizes for the mistake." ], "jobs": null } }, { "id": "AC24a69dba0e4d47c799102b963d9f7442", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+14435894808", "direction": "outgoing", "status": "completed", "duration_seconds": 1, "duration_formatted": "0m 1s", "created_at": "2026-04-06T01:24:35.498Z", "answered_at": null, "answered_by": "", "initiated_by": "Rick Martin", "is_missed": false, "is_answered": false, "is_voicemail": false, "is_long": false, "transcript": null, "summary": null }, { "id": "AC13990e03dfe54b18bb6195140f4a5995", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+14435894808", "direction": "outgoing", "status": "completed", "duration_seconds": 4, "duration_formatted": "0m 4s", "created_at": "2026-04-06T01:24:29.729Z", "answered_at": "2026-04-06T01:24:32.000Z", "answered_by": "", "initiated_by": "Rick Martin", "is_missed": false, "is_answered": true, "is_voicemail": false, "is_long": false, "transcript": null, "summary": null }, { "id": "AC0ee2e1dd381247a08c995d5d87b06fb6", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+19046516764", "direction": "outgoing", "status": "completed", "duration_seconds": 7, "duration_formatted": "0m 7s", "created_at": "2026-04-06T01:24:20.184Z", "answered_at": null, "answered_by": "", "initiated_by": "Rick Martin", "is_missed": false, "is_answered": false, "is_voicemail": false, "is_long": false, "transcript": null, "summary": null }, { "id": "AC31bc741820ed4e5699dcd6ba35d21310", "phone_number": "Edge 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0.3395625, "status": "completed" }, "summary": null }, { "id": "ACdac59bd3e13e40649fc381ff90b76833", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+19377942008", "direction": "outgoing", "status": "completed", "duration_seconds": 3, "duration_formatted": "0m 3s", "created_at": "2026-04-06T01:23:50.871Z", "answered_at": null, "answered_by": "", "initiated_by": "Rick Martin", "is_missed": false, "is_answered": false, "is_voicemail": false, "is_long": false, "transcript": null, "summary": null }, { "id": "AC93f6b0e753e04b40a1cd4f7482d69a76", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+12094233007", "direction": "outgoing", "status": "completed", "duration_seconds": 3, "duration_formatted": "0m 3s", "created_at": "2026-04-06T01:23:43.499Z", "answered_at": "2026-04-06T01:23:46.000Z", "answered_by": "", "initiated_by": "Rick Martin", "is_missed": false, "is_answered": true, "is_voicemail": false, "is_long": false, "transcript": null, "summary": null }, { "id": "ACdfd4129b093346c7997f9ea0f17d8149", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+12094233007", "direction": "outgoing", "status": "completed", "duration_seconds": 3, "duration_formatted": "0m 3s", "created_at": "2026-04-06T01:23:38.668Z", "answered_at": null, "answered_by": "", "initiated_by": "Rick Martin", "is_missed": false, "is_answered": false, "is_voicemail": false, "is_long": false, "transcript": null, "summary": null }, { "id": "ACac038605f5b8459384bd09f0865dc012", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+15035728450", "direction": "outgoing", "status": "completed", "duration_seconds": 3, "duration_formatted": "0m 3s", "created_at": "2026-04-06T01:22:40.511Z", "answered_at": null, "answered_by": "", "initiated_by": "Rick Martin", "is_missed": false, "is_answered": false, "is_voicemail": false, "is_long": false, "transcript": null, "summary": null }, { "id": 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"phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+19106318876", "direction": "outgoing", "status": "completed", "duration_seconds": 3, "duration_formatted": "0m 3s", "created_at": "2026-04-06T01:22:22.265Z", "answered_at": null, "answered_by": "", "initiated_by": "Rick Martin", "is_missed": false, "is_answered": false, "is_voicemail": false, "is_long": false, "transcript": null, "summary": null }, { "id": "AC58fb217595764140b30a4170165c5d8c", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+14168022595", "direction": "incoming", "status": "completed", "duration_seconds": 1, "duration_formatted": "0m 1s", "created_at": "2026-04-06T00:47:51.464Z", "answered_at": null, "answered_by": "", "initiated_by": "", "is_missed": true, "is_answered": false, "is_voicemail": false, "is_long": false, "transcript": null, "summary": null }, { "id": "ACae7e9bc70152419786658642f6e3e3a5", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+18143291990", "direction": "outgoing", "status": "completed", "duration_seconds": 33, "duration_formatted": "0m 33s", "created_at": "2026-04-06T00:24:14.368Z", "answered_at": "2026-04-06T00:24:37.000Z", "answered_by": "", "initiated_by": "Hannah G", "is_missed": false, "is_answered": true, "is_voicemail": true, "is_long": false, "transcript": { "callId": "ACae7e9bc70152419786658642f6e3e3a5", "createdAt": "2026-04-06T00:24:54.907Z", "dialogue": [ { "content": "Deborah Reese.", "start": 0.24, "end": 0.71999997, "identifier": "+18143291990", "userId": null }, { "content": "(814) 329-1990.", "start": 0.71999997, "end": 3.86, "identifier": "+18143291990", "userId": null }, { "content": "Give me a call or I'll call you if you leave a number.", "start": 4.24, "end": 6.96, "identifier": "+18143291990", "userId": null }, { "content": "Thank you.", "start": 6.96, "end": 7.7, "identifier": "+18143291990", "userId": null } ], "duration": 8.306937, "status": "completed" }, "summary": { "callId": "ACae7e9bc70152419786658642f6e3e3a5", "nextSteps": [ "Call Deborah Reese at (814) 329-1990.", "Leave a message with your number if unable to call back immediately." ], "status": "completed", "summary": [ "Deborah Reese is requesting a call back.", "She provides her phone number: (814) 329-1990.", "She offers to call if a number is left." ], "jobs": null } }, { "id": "AC26042feea0c040f0b1d09d8906a79d7d", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+14168221203", "direction": "outgoing", "status": "completed", "duration_seconds": 30, "duration_formatted": "0m 30s", "created_at": "2026-04-06T00:23:38.836Z", "answered_at": "2026-04-06T00:24:02.000Z", "answered_by": "", "initiated_by": "Hannah G", "is_missed": false, "is_answered": true, "is_voicemail": false, "is_long": false, "transcript": { "callId": "AC26042feea0c040f0b1d09d8906a79d7d", "createdAt": "2026-04-06T00:24:20.051Z", "dialogue": [], "duration": 3.2653124, "status": "completed" }, "summary": null }, { "id": "AC0f86966db17749f78c1b2c656a7a9978", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+14506751671", "direction": "outgoing", "status": "completed", "duration_seconds": 10, "duration_formatted": "0m 10s", "created_at": "2026-04-06T00:23:23.681Z", "answered_at": null, "answered_by": "", "initiated_by": "Hannah G", "is_missed": false, "is_answered": false, "is_voicemail": false, "is_long": false, "transcript": null, "summary": null }, { "id": "AC3c4c99dc70474b8689e37e6a41f82bab", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+18196217504", "direction": "outgoing", "status": "completed", "duration_seconds": 32, "duration_formatted": "0m 32s", "created_at": "2026-04-06T00:22:45.783Z", "answered_at": null, "answered_by": "", "initiated_by": "Hannah G", "is_missed": false, "is_answered": false, "is_voicemail": false, "is_long": false, "transcript": null, "summary": null }, { "id": "AC04b76d3b46604ca8880370a1cfa7cae2", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+12269231924", "direction": "incoming", "status": "completed", "duration_seconds": 6, "duration_formatted": "0m 6s", "created_at": "2026-04-06T00:22:19.956Z", "answered_at": null, "answered_by": "", "initiated_by": "", "is_missed": true, "is_answered": false, "is_voicemail": false, "is_long": false, "transcript": null, "summary": null }, { "id": "ACa13cadf7a70c4edbbd93de9d1ea8887c", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+12269231924", "direction": "outgoing", "status": "completed", "duration_seconds": 30, "duration_formatted": "0m 30s", "created_at": "2026-04-06T00:21:39.946Z", "answered_at": "2026-04-06T00:21:58.000Z", "answered_by": "", "initiated_by": "Hannah G", "is_missed": false, "is_answered": true, "is_voicemail": true, "is_long": false, "transcript": { "callId": "ACa13cadf7a70c4edbbd93de9d1ea8887c", "createdAt": "2026-04-06T00:22:15.950Z", "dialogue": [ { "content": "O.", "start": 0.08, "end": 0.58, "identifier": "+12269231924", "userId": null } ], "duration": 1.149375, "status": "completed" }, "summary": { "callId": "ACa13cadf7a70c4edbbd93de9d1ea8887c", "nextSteps": [ "Determine the context or meaning of the message 'O.'", "Follow up with the sender for clarification if necessary." ], "status": "completed", "summary": [ "The conversation consists of a single message from the number +12269231924, which is just the letter 'O.'" ], "jobs": null } }, { "id": "AC93574961f80044099fb910fbb574015e", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+14168022595", "direction": "outgoing", "status": "completed", "duration_seconds": 13, "duration_formatted": "0m 13s", "created_at": "2026-04-06T00:21:21.328Z", "answered_at": "2026-04-06T00:21:26.000Z", "answered_by": "", "initiated_by": "Hannah G", "is_missed": false, "is_answered": true, "is_voicemail": true, "is_long": false, "transcript": { "callId": "AC93574961f80044099fb910fbb574015e", "createdAt": "2026-04-06T00:21:41.352Z", "dialogue": [ { "content": "Hi.", "start": 0.16, "end": 0.48, "identifier": "+14168022595", "userId": null }, { "content": "If you record your name and reason for calling, I'll see if this person is available.", "start": 0.48, "end": 5.06, "identifier": "+14168022595", "userId": null } ], "duration": 5.093875, "status": "completed" }, "summary": { "callId": "AC93574961f80044099fb910fbb574015e", "nextSteps": [ "Record name and reason for calling.", "Wait for the system to check availability." ], "status": "completed", "summary": [ "A caller is prompted to record their name and reason for calling.", "The system will check if the intended recipient is available." ], "jobs": null } }, { "id": "ACe57580900b1445bb974900c868fbbe2a", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+17086385808", "direction": "outgoing", "status": "completed", "duration_seconds": 32, "duration_formatted": "0m 32s", "created_at": "2026-04-06T00:20:40.916Z", "answered_at": "2026-04-06T00:21:09.000Z", "answered_by": "", "initiated_by": "Hannah G", "is_missed": false, "is_answered": true, "is_voicemail": false, "is_long": false, "transcript": { "callId": "ACe57580900b1445bb974900c868fbbe2a", "createdAt": "2026-04-06T00:21:18.705Z", "dialogue": [], "duration": 0.05225, "status": "completed" }, "summary": null }, { "id": "AC83df7dd84cc544b5818bed6521987e88", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+14167271248", "direction": "outgoing", "status": "completed", "duration_seconds": 43, "duration_formatted": "0m 43s", "created_at": "2026-04-06T00:19:50.541Z", "answered_at": "2026-04-06T00:20:16.000Z", "answered_by": "", "initiated_by": "Hannah G", "is_missed": false, "is_answered": true, "is_voicemail": true, "is_long": false, "transcript": { "callId": "AC83df7dd84cc544b5818bed6521987e88", "createdAt": "2026-04-06T00:20:40.283Z", "dialogue": [ { "content": "Have reached the voice mailbox of (416) 727-1248.", "start": 0.16, "end": 7.3799996, "identifier": "+14167271248", "userId": null }, { "content": "At the tone, please record your message.", "start": 7.8399997, "end": 9.86, "identifier": "+14167271248", "userId": null }, { "content": "When you are finished recording, you may hang up or press pound for more option.", "start": 10, "end": 14.13225, "identifier": "+14167271248", "userId": null } ], "duration": 14.13225, "status": "completed" }, "summary": { "callId": "AC83df7dd84cc544b5818bed6521987e88", "nextSteps": [ "Consider leaving a message if necessary.", "Hang up or press pound for more options after recording." ], "status": "completed", "summary": [ "The call reached a voicemail box.", "The caller is prompted to record a message." ], "jobs": null } }, { "id": "AC80ac36cd770548b4a157025e1cf3a2d5", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+17608138315", "direction": "outgoing", "status": "completed", "duration_seconds": 9, "duration_formatted": "0m 9s", "created_at": "2026-04-06T00:19:16.039Z", "answered_at": "2026-04-06T00:19:18.000Z", "answered_by": "", "initiated_by": "Hannah G", "is_missed": false, "is_answered": true, "is_voicemail": true, "is_long": false, "transcript": { "callId": "AC80ac36cd770548b4a157025e1cf3a2d5", "createdAt": "2026-04-06T00:19:32.195Z", "dialogue": [ { "content": "Welcome to the Apple Valley Unified School District.", "start": 0.08, "end": 2.5, "identifier": "+17608138315", "userId": null }, { "content": "You are calling outside of our normal office", "start": 2.8, "end": 5.2999997, "identifier": "+17608138315", "userId": null } ], "duration": 5.3028126, "status": "completed" }, "summary": { "callId": "AC80ac36cd770548b4a157025e1cf3a2d5", "nextSteps": [ "Check the normal office hours for the Apple Valley Unified School District.", "Consider leaving a message or calling back during office hours." ], "status": "completed", "summary": [ "The call was received by the Apple Valley Unified School District.", "The caller is outside of normal office hours." ], "jobs": null } }, { "id": "AC096a8a02b18848de902e963638a98c13", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+19055558888", "direction": "outgoing", "status": "completed", "duration_seconds": 2, "duration_formatted": "0m 2s", "created_at": "2026-04-06T00:18:36.813Z", "answered_at": null, "answered_by": "", "initiated_by": "Hannah G", "is_missed": false, "is_answered": false, "is_voicemail": false, "is_long": false, "transcript": null, "summary": null }, { "id": "ACc44985cded7948a1b26ff60fa3cde8f5", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+17054923567", "direction": "outgoing", "status": "completed", "duration_seconds": 40, "duration_formatted": "0m 40s", "created_at": "2026-04-06T00:17:45.825Z", "answered_at": "2026-04-06T00:18:12.000Z", "answered_by": "", "initiated_by": "Hannah G", "is_missed": false, "is_answered": true, "is_voicemail": true, "is_long": false, "transcript": { "callId": "ACc44985cded7948a1b26ff60fa3cde8f5", "createdAt": "2026-04-06T00:18:33.083Z", "dialogue": [ { "content": "You have reached (705) 492-3567.", "start": 0.16, "end": 4.24, "identifier": "+17054923567", "userId": null }, { "content": "I am unavailable to take your call right now.", "start": 4.24, "end": 6.3999996, "identifier": "+17054923567", "userId": null }, { "content": "But if you leave a brief message, I'll get back to you as soon as possible.", "start": 6.3999996, "end": 9.76, "identifier": "+17054923567", "userId": null }, { "content": "Thank you.", "start": 9.76, "end": 10.18775, "identifier": "+17054923567", "userId": null } ], "duration": 10.18775, "status": "completed" }, "summary": { "callId": "ACc44985cded7948a1b26ff60fa3cde8f5", "nextSteps": [ "Leave a brief message for the recipient.", "Wait for a response from the recipient." ], "status": "completed", "summary": [ "The call was directed to the voicemail of (705) 492-3567.", "The recipient is currently unavailable to take calls.", "The caller is encouraged to leave a brief message for a callback." ], "jobs": null } }, { "id": "AC9c31f06afa164bc8912f73901fbce21c", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+12892602570", "direction": "outgoing", "status": "completed", "duration_seconds": 17, "duration_formatted": "0m 17s", "created_at": "2026-04-06T00:15:59.182Z", "answered_at": "2026-04-06T00:16:01.000Z", "answered_by": "", "initiated_by": "Hannah G", "is_missed": false, "is_answered": true, "is_voicemail": true, "is_long": false, "transcript": { "callId": "AC9c31f06afa164bc8912f73901fbce21c", "createdAt": "2026-04-06T00:16:23.725Z", "dialogue": [ { "content": "Your call has been forwarded to an automatic voice messaging system.", "start": 0.08, "end": 3.62, "identifier": "+12892602570", "userId": null }, { "content": "(289) 260-2570 is not available.", "start": 3.6799998, "end": 9.38, "identifier": "+12892602570", "userId": null }, { "content": "At the tone, please record your message.", "start": 9.76, "end": 12.0199995, "identifier": "+12892602570", "userId": null } ], "duration": 13.035063, "status": "completed" }, "summary": { "callId": "AC9c31f06afa164bc8912f73901fbce21c", "nextSteps": [ "Leave a voice message for the recipient.", "Try calling again later." ], "status": "completed", "summary": [ "The call was forwarded to an automatic voice messaging system.", "The recipient's number is not available to take the call." ], "jobs": null } }, { "id": "AC7bca0d50ef2a4d1c9b63f5e4937be41c", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+17876780075", "direction": "outgoing", "status": "completed", "duration_seconds": 17, "duration_formatted": "0m 17s", "created_at": "2026-04-06T00:15:33.707Z", "answered_at": "2026-04-06T00:15:40.000Z", "answered_by": "", "initiated_by": "Hannah G", "is_missed": false, "is_answered": true, "is_voicemail": true, "is_long": false, "transcript": { "callId": "AC7bca0d50ef2a4d1c9b63f5e4937be41c", "createdAt": "2026-04-06T00:15:57.608Z", "dialogue": [ { "content": "Estimado cliente de alg\u00fan lado.", "start": 0, "end": 1.76, "identifier": "+17876780075", "userId": null } ], "duration": 2.168125, "status": "completed" }, "summary": { "callId": "AC7bca0d50ef2a4d1c9b63f5e4937be41c", "nextSteps": [ "Identify the sender of the message.", "Respond to the message for clarification if necessary.", "Consider blocking the number if it is spam." ], "status": "completed", "summary": [ "A client received a message from an unknown number." ], "jobs": null } }, { "id": "AC743326ab94924071850f0ecd24fe48e6", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+18324924612", "direction": "outgoing", "status": "completed", "duration_seconds": 31, "duration_formatted": "0m 31s", "created_at": "2026-04-06T00:14:56.217Z", "answered_at": null, "answered_by": "", "initiated_by": "Hannah G", "is_missed": false, "is_answered": false, "is_voicemail": false, "is_long": false, "transcript": null, "summary": null }, { "id": "AC55b8ab7f1193451096b9f2fa7a287027", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+17706594140", "direction": "outgoing", "status": "completed", "duration_seconds": 22, "duration_formatted": "0m 22s", "created_at": "2026-04-06T00:14:24.904Z", "answered_at": null, "answered_by": "", "initiated_by": "Hannah G", "is_missed": false, "is_answered": false, "is_voicemail": false, "is_long": false, "transcript": null, "summary": null }, { "id": "AC1664c34518754f00aaf594f30262707f", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+17023771183", "direction": "outgoing", "status": "completed", "duration_seconds": 5, "duration_formatted": "0m 5s", "created_at": "2026-04-06T00:13:50.786Z", "answered_at": null, "answered_by": "", "initiated_by": "Hannah G", "is_missed": false, "is_answered": false, "is_voicemail": false, "is_long": false, "transcript": null, "summary": null }, { "id": "AC355207ad19d84dd195b945d1c243652b", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+17802881161", "direction": "incoming", "status": "completed", "duration_seconds": 39, "duration_formatted": "0m 39s", "created_at": "2026-04-06T00:11:22.441Z", "answered_at": "2026-04-06T00:11:32.000Z", "answered_by": "Gary Gill", "initiated_by": "", "is_missed": false, "is_answered": true, "is_voicemail": false, "is_long": false, "transcript": { "callId": "AC355207ad19d84dd195b945d1c243652b", "createdAt": "2026-04-06T00:12:09.645Z", "dialogue": [ { "content": "Hallo.", "start": 0, "end": 0.64, "identifier": "+19374008350", "userId": "USpLu6hCze" }, { "content": "I had a call.", "start": 2.32, "end": 3.3799999, "identifier": "+17802881161", "userId": null }, { "content": "Ja, Die Service.", "start": 4.3199997, "end": 8.719999, "identifier": "+19374008350", "userId": "USpLu6hCze" }, { "content": "Yeah.", "start": 6.16, "end": 6.66, "identifier": "+17802881161", "userId": null }, { "content": "Ja,", "start": 11.84, "end": 12.08, "identifier": "+19374008350", "userId": "USpLu6hCze" }, { "content": "What about it?", "start": 11.84, "end": 12.82, "identifier": "+17802881161", "userId": null }, { "content": "Pardon?", "start": 15.065001, "end": 15.565001, "identifier": "+17802881161", "userId": null }, { "content": "No.", "start": 19.545, "end": 19.785, "identifier": "+17802881161", "userId": null }, { "content": "Thank you.", "start": 19.785, "end": 20.445, "identifier": "+17802881161", "userId": null } ], "duration": 24.37225, "status": "completed" }, "summary": { "callId": "AC355207ad19d84dd195b945d1c243652b", "nextSteps": [ "Clarify the purpose of the call with the caller.", "Ensure the caller understands the service being offered.", "Follow up if necessary to provide additional information." ], "status": "completed", "summary": [ "Gary Gill greeted the caller with 'Hallo'.", "The caller mentioned they had a call.", "Gary confirmed the service.", "The caller expressed confusion and declined further discussion." ], "jobs": null } }, { "id": "ACc9e163fdf5ff4960b8c95c9d22460d41", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+17802881161", "direction": "outgoing", "status": "completed", "duration_seconds": 32, "duration_formatted": "0m 32s", "created_at": "2026-04-06T00:10:44.939Z", "answered_at": "2026-04-06T00:10:54.000Z", "answered_by": "", "initiated_by": "Hannah G", "is_missed": false, "is_answered": true, "is_voicemail": true, "is_long": false, "transcript": { "callId": "ACc9e163fdf5ff4960b8c95c9d22460d41", "createdAt": "2026-04-06T00:11:23.201Z", "dialogue": [ { "content": "To get through, please press 9.", "start": 3.84, "end": 6.2599998, "identifier": "+17802881161", "userId": null } ], "duration": 20.819563, "status": "completed" }, "summary": { "callId": "ACc9e163fdf5ff4960b8c95c9d22460d41", "nextSteps": [ "Press 9 to proceed." ], "status": "completed", "summary": [ "A prompt was given to press 9 to get through." ], "jobs": null } }, { "id": "ACca0c0ab4c5cd435e95b508803f7e8420", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+19028773528", "direction": "outgoing", "status": "completed", "duration_seconds": 106, "duration_formatted": "1m 46s", "created_at": "2026-04-06T00:08:40.018Z", "answered_at": "2026-04-06T00:08:55.000Z", "answered_by": "", "initiated_by": "Hannah G", "is_missed": false, "is_answered": true, "is_voicemail": false, "is_long": false, "transcript": { "callId": "ACca0c0ab4c5cd435e95b508803f7e8420", "createdAt": "2026-04-06T00:10:35.806Z", "dialogue": [ { "content": "Hello?", "start": 0.32, "end": 0.82, "identifier": "+19028773528", "userId": null }, { "content": "Hi.", "start": 0.96, "end": 1.36, "identifier": "+19028773528", "userId": null }, { "content": "Hello.", "start": 1.36, "end": 1.86, "identifier": "+19028773528", "userId": null }, { "content": "Hello?", "start": 3.04, "end": 3.54, "identifier": "+19028773528", "userId": null }, { "content": "Hi.", "start": 3.12, "end": 3.52, "identifier": "+19374008350", "userId": "US8lsMHAsZ" }, { "content": "This is Hannah from Edge IPTV.", "start": 3.52, "end": 5.46, "identifier": "+19374008350", "userId": "US8lsMHAsZ" }, { "content": "Hi.", "start": 4.16, "end": 4.48, "identifier": "+19028773528", "userId": null }, { "content": "This is This who from where?", "start": 4.48, "end": 9.46, "identifier": "+19028773528", "userId": null }, { "content": "How are you doing?", "start": 5.6, "end": 6.74, "identifier": "+19374008350", "userId": "US8lsMHAsZ" }, { "content": "Hannah from Edge IPTV.", "start": 10.24, "end": 12.179999, "identifier": "+19374008350", "userId": "US8lsMHAsZ" }, { "content": "We provide free trial access so you could test it out.", "start": 12.795, "end": 16.715, "identifier": "+19374008350", "userId": "US8lsMHAsZ" }, { "content": "Is this something that you would like to know more?", "start": 16.715, "end": 18.815, "identifier": "+19374008350", "userId": "US8lsMHAsZ" }, { "content": "I have a service provider.", "start": 20.404999, "end": 22.185, "identifier": "+19028773528", "userId": null }, { "content": "Oh, okay.", "start": 24.475, "end": 25.455, "identifier": "+19374008350", "userId": "US8lsMHAsZ" }, { "content": "You just let us know if you wanna sign up for a free trial so you can test our service.", "start": 26.51, "end": 31.390001, "identifier": "+19374008350", "userId": "US8lsMHAsZ" }, { "content": "We offer thousands of channels on our premium server.", "start": 31.390001, "end": 35.49, "identifier": "+19374008350", "userId": "US8lsMHAsZ" }, { "content": "How did you get my number?", "start": 37.81, "end": 39.27, "identifier": "+19028773528", "userId": null }, { "content": "Oh, okay.", "start": 41.125, "end": 41.765, "identifier": "+19374008350", "userId": "US8lsMHAsZ" }, { "content": "It's part of our new campaign.", "start": 41.765, "end": 44.425, "identifier": "+19374008350", "userId": "US8lsMHAsZ" }, { "content": "Where are you located at?", "start": 48.665, "end": 50.204998, "identifier": "+19028773528", "userId": null }, { "content": "We have a physical office in Canada, but we also support US customers.", "start": 51.925, "end": 56.345, "identifier": "+19374008350", "userId": "US8lsMHAsZ" }, { "content": "I see.", "start": 58.350002, "end": 59.09, "identifier": "+19028773528", "userId": null }, { "content": "And how much is the service?", "start": 59.31, "end": 60.93, "identifier": "+19028773528", "userId": null }, { "content": "On our premium server, it's $20 a month, and we also offer multi connection so you could access it to multiple device for as low as $8 for additional line.", "start": 62.699997, "end": 73.965004, "identifier": "+19374008350", "userId": "US8lsMHAsZ" }, { "content": "$8?", "start": 75.615, "end": 76.435, "identifier": "+19028773528", "userId": null }, { "content": "Mhmm.", "start": 77.545, "end": 78.025, "identifier": "+19374008350", "userId": "US8lsMHAsZ" }, { "content": "That's right.", "start": 78.025, "end": 78.765, "identifier": "+19374008350", "userId": "US8lsMHAsZ" }, { "content": "Okay then.", "start": 80.479065, "end": 81.199066, "identifier": "+19028773528", "userId": null }, { "content": "Okay.", "start": 81.199066, "end": 81.59907, "identifier": "+19028773528", "userId": null }, { "content": "I'll think about it.", "start": 81.59907, "end": 82.63906, "identifier": "+19028773528", "userId": null }, { "content": "Thank you.", "start": 82.63906, "end": 83.37907, "identifier": "+19028773528", "userId": null }, { "content": "Alright.", "start": 84.51906, "end": 85.01906, "identifier": "+19374008350", "userId": "US8lsMHAsZ" }, { "content": "You take care then.", "start": 85.23906, "end": 86.27906, "identifier": "+19374008350", "userId": "US8lsMHAsZ" }, { "content": "Thank you.", "start": 86.159065, "end": 86.89906, "identifier": "+19028773528", "userId": null }, { "content": "Bye for now.", "start": 86.27906, "end": 87.17906, "identifier": "+19374008350", "userId": "US8lsMHAsZ" } ], "duration": 88.76406, "status": "completed" }, "summary": { "callId": "ACca0c0ab4c5cd435e95b508803f7e8420", "nextSteps": [ "Follow up with the customer in a few days to see if they are interested in the free trial.", "Provide additional information about the service if the customer requests it.", "Ensure the customer receives clear instructions on how to sign up for the trial if they choose to do so." ], "status": "completed", "summary": [ "Hannah from Edge IPTV contacted the customer to offer a free trial of their service.", "The customer already has a service provider but showed some interest in the offer.", "Edge IPTV provides thousands of channels and has a premium server service for $20 a month.", "Additional connections can be added for $8 each.", "The company is based in Canada but supports US customers." ], "jobs": null } }, { "id": "AC9a337fe910074eee8b1acadeb987ff3a", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+19028612163", "direction": "outgoing", "status": "completed", "duration_seconds": 4, "duration_formatted": "0m 4s", "created_at": "2026-04-06T00:08:26.326Z", "answered_at": null, "answered_by": "", "initiated_by": "Hannah G", "is_missed": false, "is_answered": false, "is_voicemail": false, "is_long": false, "transcript": null, "summary": null }, { "id": "AC3b198717b8a0465492fb557a6ff50807", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+17055296971", "direction": "outgoing", "status": "completed", "duration_seconds": 22, "duration_formatted": "0m 22s", "created_at": "2026-04-06T00:07:53.632Z", "answered_at": "2026-04-06T00:07:59.000Z", "answered_by": "", "initiated_by": "Hannah G", "is_missed": false, "is_answered": true, "is_voicemail": true, "is_long": false, "transcript": { "callId": "AC3b198717b8a0465492fb557a6ff50807", "createdAt": "2026-04-06T00:08:22.116Z", "dialogue": [ { "content": "Your call has been forwarded to an automatic voice messaging system.", "start": 0.08, "end": 3.62, "identifier": "+17055296971", "userId": null }, { "content": "Ali Wall.", "start": 4.7999997, "end": 5.62, "identifier": "+17055296971", "userId": null }, { "content": "Is on the phone.", "start": 9.36, "end": 10.42, "identifier": "+17055296971", "userId": null }, { "content": "At the tone, please record your message.", "start": 10.559999, "end": 12.82, "identifier": "+17055296971", "userId": null } ], "duration": 13.81875, "status": "completed" }, "summary": { "callId": "AC3b198717b8a0465492fb557a6ff50807", "nextSteps": [ "Wait for Ali Wall to return the call.", "If urgent, consider sending a text message or email to follow up.", "Check if there are alternative contacts if a response is needed quickly." ], "status": "completed", "summary": [ "A call was forwarded to a voicemail system.", "The recipient of the call is Ali Wall.", "The caller is prompted to leave a message." ], "jobs": null } }, { "id": "AC7dc346312a41493db5640173f34d6525", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+15198076462", "direction": "outgoing", "status": "completed", "duration_seconds": 47, "duration_formatted": "0m 47s", "created_at": "2026-04-06T00:06:36.735Z", "answered_at": "2026-04-06T00:07:02.000Z", "answered_by": "", "initiated_by": "Hannah G", "is_missed": false, "is_answered": true, "is_voicemail": true, "is_long": false, "transcript": { "callId": "AC7dc346312a41493db5640173f34d6525", "createdAt": "2026-04-06T00:07:30.914Z", "dialogue": [ { "content": "Your call has been forwarded to a voice mail service that has not been initialized by the customer you are calling.", "start": 0.08, "end": 5.2558126, "identifier": "+15198076462", "userId": null }, { "content": "The Rogers Wireless customer you are calling is not available at this time.", "start": 5.8158126, "end": 9.755813, "identifier": "+15198076462", "userId": null }, { "content": "When you reach the customer at a later date, please remind the customer to access their voice mail and initialize their mailbox.", "start": 10.055813, "end": 16.315811, "identifier": "+15198076462", "userId": null }, { "content": "Thank you.", "start": 16.535812, "end": 17.240812, "identifier": "+15198076462", "userId": null } ], "duration": 17.240812, "status": "completed" }, "summary": { "callId": "AC7dc346312a41493db5640173f34d6525", "nextSteps": [ "Contact the customer later to remind them to initialize their voicemail.", "Check if there are alternative ways to reach the customer.", "Consider leaving a message if appropriate." ], "status": "completed", "summary": [ "The call was forwarded to a voicemail service that is not initialized.", "The customer is currently unavailable.", "The caller is advised to remind the customer to initialize their voicemail at a later time." ], "jobs": null } }, { "id": "AC41f2144323e0497984b5f9827ba88d6a", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+15125868786", "direction": "incoming", "status": "completed", "duration_seconds": 50, "duration_formatted": "0m 50s", "created_at": "2026-04-05T23:04:26.451Z", "answered_at": "2026-04-05T23:04:32.000Z", "answered_by": "Rick Martin", "initiated_by": "", "is_missed": false, "is_answered": true, "is_voicemail": false, "is_long": false, "transcript": { "callId": "AC41f2144323e0497984b5f9827ba88d6a", "createdAt": "2026-04-05T23:05:25.809Z", "dialogue": [ { "content": "Hi.", "start": 2.96, "end": 3.4399998, "identifier": "+19374008350", "userId": "USzYA7Xf4w" }, { "content": "Good evening.", "start": 3.4399998, "end": 4.08, "identifier": "+19374008350", "userId": "USzYA7Xf4w" }, { "content": "This is Rick from IPTV.", "start": 4.08, "end": 7.06, "identifier": "+19374008350", "userId": "USzYA7Xf4w" }, { "content": "Yeah.", "start": 9.599999, "end": 10.099999, "identifier": "+15125868786", "userId": null }, { "content": "What how can I help you?", "start": 10.24, "end": 12.099999, "identifier": "+15125868786", "userId": null }, { "content": "Oh, actually, we were trying to reach out to you.", "start": 12.685, "end": 15.265, "identifier": "+19374008350", "userId": "USzYA7Xf4w" }, { "content": "So this is a Edge IPTV services.", "start": 15.725, "end": 18.385, "identifier": "+19374008350", "userId": "USzYA7Xf4w" }, { "content": "You might have contacted us, like, maybe past, you know, months in past few year.", "start": 18.685, "end": 25.76, "identifier": "+19374008350", "userId": "USzYA7Xf4w" }, { "content": "Uh-huh.", "start": 24.695, "end": 25.095001, "identifier": "+15125868786", "userId": null }, { "content": "Uh-huh.", "start": 25.095001, "end": 25.595001, "identifier": "+15125868786", "userId": null }, { "content": "So just checking in if you're looking for any new IPTV service.", "start": 25.82, "end": 30.4, "identifier": "+19374008350", "userId": "USzYA7Xf4w" }, { "content": "So we we do provide IPTV services.", "start": 31.099998, "end": 33.68, "identifier": "+19374008350", "userId": "USzYA7Xf4w" }, { "content": "So are you looking for?", "start": 34.22, "end": 35.6, "identifier": "+19374008350", "userId": "USzYA7Xf4w" }, { "content": "Oh, no.", "start": 34.949997, "end": 35.51, "identifier": "+15125868786", "userId": null }, { "content": "Thank you.", "start": 35.51, "end": 36.25, "identifier": "+15125868786", "userId": null }, { "content": "It?", "start": 35.817623, "end": 36.317623, "identifier": "+19374008350", "userId": "USzYA7Xf4w" }, { "content": "Okay.", "start": 36.697624, "end": 37.197624, "identifier": "+19374008350", "userId": "USzYA7Xf4w" }, { "content": "Alright.", "start": 37.73762, "end": 37.977623, "identifier": "+19374008350", "userId": "USzYA7Xf4w" }, { "content": "No problem.", "start": 37.977623, "end": 38.717625, "identifier": "+19374008350", "userId": "USzYA7Xf4w" }, { "content": "Thank you.", "start": 39.097622, "end": 39.73762, "identifier": "+19374008350", "userId": "USzYA7Xf4w" }, { "content": "Bye bye.", "start": 39.73762, "end": 40.39762, "identifier": "+19374008350", "userId": "USzYA7Xf4w" }, { "content": "Okay.", "start": 39.829998, "end": 40.149998, "identifier": "+15125868786", "userId": null }, { "content": "Thank you.", "start": 40.149998, "end": 40.89, "identifier": "+15125868786", "userId": null }, { "content": "Okay.", "start": 40.697624, "end": 41.017624, "identifier": "+19374008350", "userId": "USzYA7Xf4w" }, { "content": "Take care.", "start": 41.017624, "end": 41.57762, "identifier": "+19374008350", "userId": "USzYA7Xf4w" }, { "content": "Bye bye.", "start": 41.57762, "end": 41.952625, "identifier": "+19374008350", "userId": "USzYA7Xf4w" } ], "duration": 41.952625, "status": "completed" }, "summary": { "callId": "AC41f2144323e0497984b5f9827ba88d6a", "nextSteps": [ "No immediate follow-up needed as the customer is not interested.", "Consider reaching out to other potential customers for IPTV services." ], "status": "completed", "summary": [ "Rick from IPTV called a potential customer to check if they are interested in new IPTV services.", "The customer declined the offer, stating they are not looking for IPTV services at this time.", "The conversation was brief and polite." ], "jobs": null } }, { "id": "AC0f21d60800444d02a04070d5ba7497dd", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+17279661665", "direction": "outgoing", "status": "completed", "duration_seconds": 14, "duration_formatted": "0m 14s", "created_at": "2026-04-05T22:57:13.230Z", "answered_at": null, "answered_by": "", "initiated_by": "Hannah G", "is_missed": false, "is_answered": false, "is_voicemail": false, "is_long": false, "transcript": null, "summary": null }, { "id": "AC7b3288485e764931b7e7deecbc631898", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+14389926591", "direction": "outgoing", "status": "completed", "duration_seconds": 32, "duration_formatted": "0m 32s", "created_at": "2026-04-05T22:56:29.374Z", "answered_at": "2026-04-05T22:56:42.000Z", "answered_by": "", "initiated_by": "Hannah G", "is_missed": false, "is_answered": true, "is_voicemail": false, "is_long": false, "transcript": { "callId": "AC7b3288485e764931b7e7deecbc631898", "createdAt": "2026-04-05T22:57:08.991Z", "dialogue": [ { "content": "Tamam.", "start": 0, "end": 0.32, "identifier": "+14389926591", "userId": null }, { "content": "Hi.", "start": 2.72, "end": 3.12, "identifier": "+19374008350", "userId": "US8lsMHAsZ" }, { "content": "This is Hannah from Edge IPTV.", "start": 3.12, "end": 5.8599997, "identifier": "+19374008350", "userId": "US8lsMHAsZ" }, { "content": "How are you doing?", "start": 6.08, "end": 7.06, "identifier": "+19374008350", "userId": "US8lsMHAsZ" } ], "duration": 10.605687, "status": "completed" }, "summary": { "callId": "AC7b3288485e764931b7e7deecbc631898", "nextSteps": [ "Continue the conversation to determine the purpose of the call." ], "status": "completed", "summary": [ "Hannah from Edge IPTV initiates a conversation with a greeting." ], "jobs": null } }, { "id": "AC048f9192aa6744f59ea199d02aff6d49", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+14136124197", "direction": "outgoing", "status": "completed", "duration_seconds": 19, "duration_formatted": "0m 19s", "created_at": "2026-04-05T22:56:05.114Z", "answered_at": "2026-04-05T22:56:07.000Z", "answered_by": "", "initiated_by": "Hannah G", "is_missed": false, "is_answered": true, "is_voicemail": true, "is_long": false, "transcript": { "callId": "AC048f9192aa6744f59ea199d02aff6d49", "createdAt": "2026-04-05T22:56:31.727Z", "dialogue": [ { "content": "Please leave your message for (413) 612-4197.", "start": 0.08, "end": 6.5, "identifier": "+14136124197", "userId": null }, { "content": "Nothing has been recorded.", "start": 11.12, "end": 12.58, "identifier": "+14136124197", "userId": null }, { "content": "Record your message.", "start": 12.719999, "end": 13.78, "identifier": "+14136124197", "userId": null } ], "duration": 13.844875, "status": "completed" }, "summary": { "callId": "AC048f9192aa6744f59ea199d02aff6d49", "nextSteps": [ "Attempt to call the recipient again.", "Leave a clear message if the call goes to voicemail.", "Ensure to check if the correct number is dialed." ], "status": "completed", "summary": [ "A voicemail was left by the number +14136124197.", "The recipient's number is (413) 612-4197.", "The voicemail system indicates that no message has been recorded." ], "jobs": null } }, { "id": "AC3f46103075ff4108b34850adf833472d", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+19022172537", "direction": "outgoing", "status": "completed", "duration_seconds": 34, "duration_formatted": "0m 34s", "created_at": "2026-04-05T22:54:01.351Z", "answered_at": "2026-04-05T22:54:23.000Z", "answered_by": "", "initiated_by": "Hannah G", "is_missed": false, "is_answered": true, "is_voicemail": true, "is_long": false, "transcript": { "callId": "AC3f46103075ff4108b34850adf833472d", "createdAt": "2026-04-05T22:54:42.461Z", "dialogue": [ { "content": "Your call has been forwarded to voice mail.", "start": 0, "end": 2.1, "identifier": "+19022172537", "userId": null }, { "content": "The person you're trying to reach is not available.", "start": 2.48, "end": 4.74, "identifier": "+19022172537", "userId": null }, { "content": "At the tone, please record your message.", "start": 5.2, "end": 7.3799996, "identifier": "+19022172537", "userId": null }, { "content": "When you have finished recording, you may hang up.", "start": 7.68, "end": 10.0199995, "identifier": "+19022172537", "userId": null } ], "duration": 10.057125, "status": "completed" }, "summary": { "callId": "AC3f46103075ff4108b34850adf833472d", "nextSteps": [ "Wait for a response from the recipient after leaving a message.", "Consider calling again later if a response is not received." ], "status": "completed", "summary": [ "The call was forwarded to voicemail.", "The recipient is not available to take the call.", "Instructions were provided for leaving a message." ], "jobs": null } }, { "id": "ACf05d17938425464296acd32191c7a04b", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+17802265628", "direction": "outgoing", "status": "completed", "duration_seconds": 50, "duration_formatted": "0m 50s", "created_at": "2026-04-05T22:52:25.211Z", "answered_at": "2026-04-05T22:52:41.000Z", "answered_by": "", "initiated_by": "Hannah G", "is_missed": false, "is_answered": true, "is_voicemail": false, "is_long": false, "transcript": { "callId": "ACf05d17938425464296acd32191c7a04b", "createdAt": "2026-04-05T22:53:23.208Z", "dialogue": [ { "content": "Hello?", "start": 0.08, "end": 0.58, "identifier": "+17802265628", "userId": null }, { "content": "Hi.", "start": 2.08, "end": 2.48, "identifier": "+19374008350", "userId": "US8lsMHAsZ" }, { "content": "This is Hannah from Edge ID TV.", "start": 2.48, "end": 4.72, "identifier": "+19374008350", "userId": "US8lsMHAsZ" }, { "content": "How are you doing?", "start": 4.72, "end": 5.7, "identifier": "+19374008350", "userId": "US8lsMHAsZ" }, { "content": "I'm fine.", "start": 7.12, "end": 7.94, "identifier": "+17802265628", "userId": null }, { "content": "Oh, yes.", "start": 8.96, "end": 9.599999, "identifier": "+19374008350", "userId": "US8lsMHAsZ" }, { "content": "I was just calling to check on you if you would like to try out our service because we have improved our server, and we could set you up for a trial access so you can test, you know, the challenge we are offering.", "start": 9.599999, "end": 22.425, "identifier": "+19374008350", "userId": "US8lsMHAsZ" }, { "content": "No.", "start": 20.765, "end": 20.925, "identifier": "+17802265628", "userId": null }, { "content": "I'm not interested.", "start": 20.925, "end": 21.825, "identifier": "+17802265628", "userId": null }, { "content": "I'm not interested.", "start": 23.564999, "end": 24.544998, "identifier": "+17802265628", "userId": null }, { "content": "I have everything I need.", "start": 24.845, "end": 26.145, "identifier": "+17802265628", "userId": null }, { "content": "Oh.", "start": 25.314125, "end": 25.814125, "identifier": "+19374008350", "userId": "US8lsMHAsZ" }, { "content": "Oh, alright.", "start": 26.834126, "end": 27.554125, "identifier": "+19374008350", "userId": "US8lsMHAsZ" }, { "content": "Thank you so much for your time then.", "start": 27.554125, "end": 29.074123, "identifier": "+19374008350", "userId": "US8lsMHAsZ" }, { "content": "You have a good one.", "start": 29.074123, "end": 30.214125, "identifier": "+19374008350", "userId": "US8lsMHAsZ" }, { "content": "Bye.", "start": 30.925, "end": 31.399187, "identifier": "+17802265628", "userId": null } ], "duration": 31.399187, "status": "completed" }, "summary": { "callId": "ACf05d17938425464296acd32191c7a04b", "nextSteps": [ "No further action required as the recipient declined the offer." ], "status": "completed", "summary": [ "Hannah from Edge ID TV called to offer a trial access to their improved service.", "The recipient was not interested and stated they have everything they need.", "The conversation ended politely." ], "jobs": null } }, { "id": "AC78d48ca33951498f8e76e54ead943fa2", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+12508846801", "direction": "outgoing", "status": "completed", "duration_seconds": 36, "duration_formatted": "0m 36s", "created_at": "2026-04-05T22:51:42.056Z", "answered_at": "2026-04-05T22:51:47.000Z", "answered_by": "", "initiated_by": "Hannah G", "is_missed": false, "is_answered": true, "is_voicemail": false, "is_long": false, "transcript": { "callId": "AC78d48ca33951498f8e76e54ead943fa2", "createdAt": "2026-04-05T22:52:26.048Z", "dialogue": [ { "content": "Hi.", "start": 0.16, "end": 0.48, "identifier": "+12508846801", "userId": null }, { "content": "If you record your name and reason for calling, I'll see if this person is available.", "start": 0.48, "end": 5.14, "identifier": "+12508846801", "userId": null }, { "content": "Hannah from IPTV service.", "start": 7.04, "end": 9.22, "identifier": "+19374008350", "userId": "US8lsMHAsZ" }, { "content": "Thanks, Hannah.", "start": 16.155, "end": 16.975, "identifier": "+12508846801", "userId": null }, { "content": "Please stay on the line.", "start": 17.195, "end": 18.575, "identifier": "+12508846801", "userId": null } ], "duration": 30.223688, "status": "completed" }, "summary": { "callId": "AC78d48ca33951498f8e76e54ead943fa2", "nextSteps": [ "Hannah should wait on the line for the person to become available." ], "status": "completed", "summary": [ "Hannah G is calling from an IPTV service.", "The caller is asked to record their name and reason for calling." ], "jobs": null } }, { "id": "AC161e804ae88e4df6a025caad6eeff626", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+13063070257", "direction": "outgoing", "status": "completed", "duration_seconds": 21, "duration_formatted": "0m 21s", "created_at": "2026-04-05T22:51:06.762Z", "answered_at": "2026-04-05T22:51:18.000Z", "answered_by": "", "initiated_by": "Hannah G", "is_missed": false, "is_answered": true, "is_voicemail": false, "is_long": false, "transcript": { "callId": "AC161e804ae88e4df6a025caad6eeff626", "createdAt": "2026-04-05T22:51:34.203Z", "dialogue": [ { "content": "Hello?", "start": 0.39999998, "end": 0.9, "identifier": "+13063070257", "userId": null }, { "content": "Hi.", "start": 2.48, "end": 2.8, "identifier": "+19374008350", "userId": "US8lsMHAsZ" }, { "content": "This is Anna from Edge IT TV.", "start": 2.8, "end": 5.12, "identifier": "+19374008350", "userId": "US8lsMHAsZ" }, { "content": "How are you doing?", "start": 5.12, "end": 6.18, "identifier": "+19374008350", "userId": "US8lsMHAsZ" } ], "duration": 8.411437, "status": "completed" }, "summary": { "callId": "AC161e804ae88e4df6a025caad6eeff626", "nextSteps": [ "Continue the conversation to understand the purpose of the call.", "Determine if there are any specific topics or services being discussed." ], "status": "completed", "summary": [ "Anna from Edge IT TV reached out to the recipient via phone.", "The conversation is just beginning." ], "jobs": null } }, { "id": "AC0b9372adaa244f2281b1d13cd51ce524", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+19022929514", "direction": "outgoing", "status": "completed", "duration_seconds": 35, "duration_formatted": "0m 35s", "created_at": "2026-04-05T22:50:22.285Z", "answered_at": "2026-04-05T22:50:57.000Z", "answered_by": "", "initiated_by": "Hannah G", "is_missed": false, "is_answered": true, "is_voicemail": false, "is_long": false, "transcript": { "callId": "AC0b9372adaa244f2281b1d13cd51ce524", "createdAt": "2026-04-05T22:51:04.272Z", "dialogue": [], "duration": 0.2873125, "status": "completed" }, "summary": null }, { "id": "ACc8e7d195cc8041eca28b75e69e172984", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+15086959821", "direction": "outgoing", "status": "completed", "duration_seconds": 31, "duration_formatted": "0m 31s", "created_at": "2026-04-05T22:49:39.165Z", "answered_at": "2026-04-05T22:49:56.000Z", "answered_by": "", "initiated_by": "Hannah G", "is_missed": false, "is_answered": true, "is_voicemail": true, "is_long": false, "transcript": { "callId": "ACc8e7d195cc8041eca28b75e69e172984", "createdAt": "2026-04-05T22:50:16.432Z", "dialogue": [ { "content": "You have reached Glenbridge Box Shop and Spirit.", "start": 0.16, "end": 2.42, "identifier": "+15086959821", "userId": null }, { "content": "Sorry I can't take your call.", "start": 2.6399999, "end": 4, "identifier": "+15086959821", "userId": null }, { "content": "Please leave your name, your message.", "start": 4, "end": 5.52, "identifier": "+15086959821", "userId": null }, { "content": "I will return your callback soon possible.", "start": 5.52, "end": 7.2799997, "identifier": "+15086959821", "userId": null }, { "content": "Thank you.", "start": 7.2799997, "end": 8.02, "identifier": "+15086959821", "userId": null } ], "duration": 9.952625, "status": "completed" }, "summary": { "callId": "ACc8e7d195cc8041eca28b75e69e172984", "nextSteps": [ "Leave a message with your name and purpose of the call.", "Wait for a callback from Glenbridge Box Shop and Spirit." ], "status": "completed", "summary": [ "The call was directed to Glenbridge Box Shop and Spirit.", "The person is unavailable to take the call and requests that callers leave their name and message.", "They promise to return the call as soon as possible." ], "jobs": null } }, { "id": "AC8375402fb502432e9bec224b7a5ccfed", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+15193778330", "direction": "outgoing", "status": "completed", "duration_seconds": 24, "duration_formatted": "0m 24s", "created_at": "2026-04-05T22:49:04.768Z", "answered_at": "2026-04-05T22:49:17.000Z", "answered_by": "", "initiated_by": "Hannah G", "is_missed": false, "is_answered": true, "is_voicemail": true, "is_long": false, "transcript": { "callId": "AC8375402fb502432e9bec224b7a5ccfed", "createdAt": "2026-04-05T22:49:34.542Z", "dialogue": [ { "content": "You have reached the voice mailbox of Jason Green.", "start": 0, "end": 4.2056875, "identifier": "+15193778330", "userId": null } ], "duration": 4.2056875, "status": "completed" }, "summary": { "callId": "AC8375402fb502432e9bec224b7a5ccfed", "nextSteps": [ "Attempt to reach Jason Green again later.", "Consider sending a text message to Jason Green if urgent." ], "status": "completed", "summary": [ "The call was directed to Jason Green's voice mailbox." ], "jobs": null } }, { "id": "ACee3fe75843f8455b9182105da5c1a025", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+19732965693", "direction": "outgoing", "status": "completed", "duration_seconds": 3, "duration_formatted": "0m 3s", "created_at": "2026-04-05T22:48:50.534Z", "answered_at": null, "answered_by": "", "initiated_by": "Hannah G", "is_missed": false, "is_answered": false, "is_voicemail": false, "is_long": false, "transcript": null, "summary": null }, { "id": "AC9d03da9e5a8b4a8c8f0d67ec25b398eb", "phone_number": "Tvgate", "phone_number_raw": "+17784885772", "participant": "+16048341733", "direction": "outgoing", "status": "completed", "duration_seconds": 764, "duration_formatted": "12m 44s", "created_at": "2026-04-05T22:47:52.470Z", "answered_at": "2026-04-05T22:48:06.000Z", "answered_by": "", "initiated_by": "Rick Martin", "is_missed": false, "is_answered": true, "is_voicemail": false, "is_long": true, "transcript": { "callId": "AC9d03da9e5a8b4a8c8f0d67ec25b398eb", "createdAt": "2026-04-05T23:01:00.711Z", "dialogue": [ { "content": "Hello?", "start": 0.08, "end": 0.58, "identifier": "+16048341733", "userId": null }, { "content": "Hi.", "start": 3.1999998, "end": 3.6999998, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "Good afternoon.", "start": 4.24, "end": 4.94, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "This is Rick calling you from IPTV.", "start": 4.94, "end": 7.8599997, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "How are you?", "start": 8.32, "end": 9.22, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "Yes.", "start": 9.44, "end": 9.94, "identifier": "+16048341733", "userId": null }, { "content": "Good.", "start": 10.24, "end": 10.48, "identifier": "+16048341733", "userId": null }, { "content": "How are you?", "start": 10.48, "end": 11.3, "identifier": "+16048341733", "userId": null }, { "content": "Okay.", "start": 11.5199995, "end": 12.0199995, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "That's great.", "start": 12.24, "end": 12.96, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "I'm doing good as well.", "start": 12.96, "end": 14.259999, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "Thank you for asking.", "start": 14.4, "end": 15.54, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "So okay.", "start": 16.255, "end": 25.794998, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "Can you please firstly turn on your box and make sure it's connected with Wi Fi?", "start": 26.255, "end": 31.154999, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "That's the first thing you need to do.", "start": 31.59, "end": 33.53, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "Yeah.", "start": 39.489998, "end": 39.73, "identifier": "+16048341733", "userId": null }, { "content": "It says it's connected.", "start": 39.73, "end": 40.79, "identifier": "+16048341733", "userId": null }, { "content": "Okay.", "start": 41.11, "end": 41.61, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "Hold on.", "start": 44.39, "end": 44.87, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "Give me one minute.", "start": 44.87, "end": 45.93, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "Yep.", "start": 54.235, "end": 54.635, "identifier": "+16048341733", "userId": null }, { "content": "It stopped.", "start": 54.635, "end": 55.375, "identifier": "+16048341733", "userId": null }, { "content": "I'm trying to deal with this.", "start": 58.030003, "end": 58.99, "identifier": "+16048341733", "userId": null }, { "content": "Why don't you just hold tight for now?", "start": 58.99, "end": 60.690002, "identifier": "+16048341733", "userId": null }, { "content": "You go in the back where they can't let your bike without me up.", "start": 61.71, "end": 70.93, "identifier": "+16048341733", "userId": null }, { "content": "Okay.", "start": 65.2, "end": 65.7, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "So can you please open the on air classic application in the TV?", "start": 67.2, "end": 75.68, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "The I don't know what that is.", "start": 72.165, "end": 84.325, "identifier": "+16048341733", "userId": null }, { "content": "Come to home screen and open the on air classic application.", "start": 75.68, "end": 84.765, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "The STB EMU Pro?", "start": 84.325, "end": 86.355, "identifier": "+16048341733", "userId": null }, { "content": "Yeah.", "start": 86.485, "end": 86.725, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "It's d b m u pro.", "start": 86.725, "end": 87.925, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "That's the one.", "start": 87.925, "end": 88.645004, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "Yes.", "start": 88.645004, "end": 89.145004, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "K.", "start": 89.04, "end": 89.12, "identifier": "+16048341733", "userId": null }, { "content": "Thank you.", "start": 89.12, "end": 89.94, "identifier": "+16048341733", "userId": null }, { "content": "Yep.", "start": 90.405, "end": 90.905, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "K.", "start": 90.64, "end": 91.14, "identifier": "+16048341733", "userId": null }, { "content": "Now is it showing you the white screen which says connection error, or what does it say?", "start": 93.21, "end": 97.87, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "Yeah.", "start": 99.36, "end": 99.68, "identifier": "+16048341733", "userId": null }, { "content": "It says white screen connection error.", "start": 99.68, "end": 102.020004, "identifier": "+16048341733", "userId": null }, { "content": "Okay.", "start": 102.57, "end": 103.07, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "Yep.", "start": 103.345, "end": 103.845, "identifier": "+16048341733", "userId": null }, { "content": "Click on change portal URL.", "start": 103.53, "end": 105.71, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "Change portal URL.", "start": 107.744995, "end": 109.045, "identifier": "+16048341733", "userId": null }, { "content": "Yes.", "start": 110.305, "end": 110.805, "identifier": "+16048341733", "userId": null }, { "content": "Now do you see portal URL at the top?", "start": 111.325, "end": 114.145, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "What do you see now?", "start": 117.244995, "end": 118.465, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "Yes.", "start": 118.28, "end": 118.78, "identifier": "+16048341733", "userId": null }, { "content": "Where where it says change, it says cannot load portal, host not found, portal URL.", "start": 119.96, "end": 127.18, "identifier": "+16048341733", "userId": null }, { "content": "It's a h t z p call.", "start": 128.68, "end": 131.02, "identifier": "+16048341733", "userId": null }, { "content": "Is it okay.", "start": 131.71, "end": 132.45, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "So when you okay.", "start": 132.51001, "end": 135.57, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "Go diapers there.", "start": 132.52501, "end": 133.645, "identifier": "+16048341733", "userId": null }, { "content": "I did I'm on a I'm trying to get this set up.", "start": 133.645, "end": 136.445, "identifier": "+16048341733", "userId": null }, { "content": "Go, please.", "start": 136.445, "end": 137.18501, "identifier": "+16048341733", "userId": null }, { "content": "Yep.", "start": 138.325, "end": 138.825, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "Click on cancel at the, like, the last picture that you sent me, like, cannot load portal host not found.", "start": 139.125, "end": 146.805, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "Here.", "start": 141.565, "end": 142.065, "identifier": "+16048341733", "userId": null }, { "content": "Click cancel on it.", "start": 146.805, "end": 148.185, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "K.", "start": 150.36, "end": 150.86, "identifier": "+16048341733", "userId": null }, { "content": "Now hold the okay button on the remote control.", "start": 151.89, "end": 155.11, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "Hold okay button on it.", "start": 155.17, "end": 156.79001, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "Yes.", "start": 158.075, "end": 158.575, "identifier": "+16048341733", "userId": null }, { "content": "A window will pop up from the right hand side.", "start": 159.49, "end": 162.23001, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "Click on settings at the top.", "start": 164.925, "end": 166.94499, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "Yes.", "start": 172.17, "end": 172.67, "identifier": "+16048341733", "userId": null }, { "content": "Scroll down to profiles.", "start": 173.565, "end": 174.86499, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "Click profiles.", "start": 174.925, "end": 175.745, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "Yes.", "start": 177.20999, "end": 177.70999, "identifier": "+16048341733", "userId": null }, { "content": "Then select the new profile there.", "start": 179.5, "end": 183.68, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "Yep.", "start": 185.37, "end": 185.87, "identifier": "+16048341733", "userId": null }, { "content": "Once you select the new profile, click on portal settings.", "start": 187.73999, "end": 190.72, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "Click on portal URL at the top.", "start": 193.405, "end": 195.58499, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "Yes.", "start": 196.985, "end": 197.22499, "identifier": "+16048341733", "userId": null }, { "content": "Yes.", "start": 197.22499, "end": 197.72499, "identifier": "+16048341733", "userId": null }, { "content": "Can you please read out what's what's written in there?", "start": 199.64499, "end": 202.86499, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "It says bperiodk604788.com.", "start": 204.34999, "end": 213.09, "identifier": "+16048341733", "userId": null }, { "content": "And httpcolon// is also there before b.", "start": 213.01999, "end": 217.81999, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "Right?", "start": 217.81999, "end": 218.31999, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "Yes.", "start": 219.03499, "end": 219.53499, "identifier": "+16048341733", "userId": null }, { "content": "Okay.", "start": 220.07501, "end": 220.57501, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "Kinsey, I need you to go because I'm trying to deal with this so that grandma's TV is working.", "start": 220.23499, "end": 225.055, "identifier": "+16048341733", "userId": null }, { "content": "Wait.", "start": 225.435, "end": 225.75499, "identifier": "+16048341733", "userId": null }, { "content": "You know what I mean?", "start": 225.75499, "end": 226.39499, "identifier": "+16048341733", "userId": null }, { "content": "Then go outside right now.", "start": 226.39499, "end": 227.75499, "identifier": "+16048341733", "userId": null }, { "content": "I don't need whining.", "start": 227.75499, "end": 228.81499, "identifier": "+16048341733", "userId": null }, { "content": "Go in your room and put your stuff away.", "start": 230.59001, "end": 232.61, "identifier": "+16048341733", "userId": null }, { "content": "So there is there is only one thing that you need to correct it.", "start": 235.61, "end": 241.55, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "Not right now.", "start": 236.03, "end": 237.01001, "identifier": "+16048341733", "userId": null }, { "content": "So the URL is everything you have written is correct.", "start": 241.85, "end": 245.71, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "It's not 78eight.", "start": 245.77, "end": 248.445, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "It is 77eight.", "start": 248.445, "end": 250.205, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "So can you please erase 18 in the middle and put 7 over there?", "start": 250.205, "end": 255.825, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "Let me text you so you can see what I'm talking about.", "start": 257.885, "end": 260.785, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "Oh, 778.", "start": 269.22, "end": 270.42, "identifier": "+16048341733", "userId": null }, { "content": "Fuck's sakes.", "start": 270.42, "end": 271.16, "identifier": "+16048341733", "userId": null }, { "content": "I I see what you're saying.", "start": 274.495, "end": 275.775, "identifier": "+16048341733", "userId": null }, { "content": "I yeah.", "start": 275.775, "end": 278.815, "identifier": "+16048341733", "userId": null }, { "content": "Okay.", "start": 276.265, "end": 276.765, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "No.", "start": 278.815, "end": 278.895, "identifier": "+16048341733", "userId": null }, { "content": "No.", "start": 278.895, "end": 279.395, "identifier": "+16048341733", "userId": null }, { "content": "I don't know, Kinsley.", "start": 285.88998, "end": 286.93, "identifier": "+16048341733", "userId": null }, { "content": "Stop.", "start": 286.93, "end": 287.43, "identifier": "+16048341733", "userId": null }, { "content": "Just go in your room for now.", "start": 317.44, "end": 318.96, "identifier": "+16048341733", "userId": null }, { "content": "Let me deal with this, please.", "start": 318.96, "end": 320.66, "identifier": "+16048341733", "userId": null }, { "content": "Stop pouting.", "start": 320.8, "end": 321.68, "identifier": "+16048341733", "userId": null }, { "content": "Otherwise, we're not gonna go for a bike ride.", "start": 321.68, "end": 323.36, "identifier": "+16048341733", "userId": null }, { "content": "We're not gonna go This is this here is not gonna get its ice cream.", "start": 323.36, "end": 335.795, "identifier": "+16048341733", "userId": null }, { "content": "K.", "start": 336.17502, "end": 336.495, "identifier": "+16048341733", "userId": null }, { "content": "Yeah.", "start": 336.495, "end": 336.815, "identifier": "+16048341733", "userId": null }, { "content": "Sorry.", "start": 336.815, "end": 337.295, "identifier": "+16048341733", "userId": null }, { "content": "Yeah.", "start": 337.295, "end": 337.535, "identifier": "+16048341733", "userId": null }, { "content": "It's it just brought up.", "start": 337.535, "end": 339.215, "identifier": "+16048341733", "userId": null }, { "content": "K.", "start": 339.215, "end": 339.715, "identifier": "+16048341733", "userId": null }, { "content": "I wish I wish when I was talking with the other person that that I didn't even notice it, that they didn't okay.", "start": 340.975, "end": 347.3, "identifier": "+16048341733", "userId": null }, { "content": "Okay.", "start": 344.44, "end": 344.94, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "So let's check this out.", "start": 347.3, "end": 348.68, "identifier": "+16048341733", "userId": null }, { "content": "No.", "start": 347.8, "end": 348.04, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "That's fine.", "start": 348.04, "end": 348.86, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "TV TV video club.", "start": 349.13998, "end": 353.72, "identifier": "+16048341733", "userId": null }, { "content": "That's fine.", "start": 349.24, "end": 349.88, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "No problem.", "start": 349.88, "end": 350.54, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "So yeah.", "start": 351.72, "end": 353.66, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "I'll click on it.", "start": 355.22, "end": 356.18, "identifier": "+16048341733", "userId": null }, { "content": "Just make sure everything's working.", "start": 356.18, "end": 357.56, "identifier": "+16048341733", "userId": null }, { "content": "So, basically, you changed the portal URL now, I believe.", "start": 365.715, "end": 370.515, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "Right?", "start": 370.515, "end": 371.015, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "And you need to click okay on it to save it.", "start": 371.58, "end": 374.8, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "Yes.", "start": 372.32498, "end": 372.645, "identifier": "+16048341733", "userId": null }, { "content": "I did.", "start": 372.645, "end": 373.305, "identifier": "+16048341733", "userId": null }, { "content": "And so it's saved now.", "start": 375.9, "end": 382.62, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "So you you can take a picture and send it to me so I can double check it for you if everything is correct or not.", "start": 382.62, "end": 389.76498, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "K.", "start": 388.94998, "end": 389.44998, "identifier": "+16048341733", "userId": null }, { "content": "I just sent it.", "start": 438.66998, "end": 439.88998, "identifier": "+16048341733", "userId": null }, { "content": "Okay.", "start": 450.735, "end": 451.235, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "HTTP.", "start": 454.41, "end": 454.91, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "Yeah.", "start": 459.37003, "end": 459.69, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "Looks everything correct.", "start": 459.69, "end": 460.99002, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "Please click on the okay, like, done in the right like, in the keyboard, and then press okay so it will get saved.", "start": 461.61002, "end": 469.725, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "Yep.", "start": 467.8, "end": 468.12, "identifier": "+16048341733", "userId": null }, { "content": "Yep.", "start": 468.12, "end": 468.62, "identifier": "+16048341733", "userId": null }, { "content": "And you can please go back four times.", "start": 470.505, "end": 474.045, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "You will be back on that white screen.", "start": 474.26498, "end": 476.76498, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "Let me know once you're there.", "start": 479.625, "end": 481.165, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "Yep.", "start": 479.725, "end": 480.225, "identifier": "+16048341733", "userId": null }, { "content": "Yeah.", "start": 488.87, "end": 489.19, "identifier": "+16048341733", "userId": null }, { "content": "The white screen is Yeah.", "start": 489.19, "end": 500.755, "identifier": "+16048341733", "userId": null }, { "content": "Or it's a black screen.", "start": 496.835, "end": 498.115, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "What does it what is it showing you?", "start": 498.115, "end": 500.135, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "It it went back to, like sorry.", "start": 501.21503, "end": 507.15503, "identifier": "+16048341733", "userId": null }, { "content": "Kinsey, please stop.", "start": 507.77502, "end": 508.99503, "identifier": "+16048341733", "userId": null }, { "content": "So, basically, we just have to reload the profile now And if we oh, you got it.", "start": 533.115, "end": 542.2, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "Yeah.", "start": 537.61, "end": 537.93, "identifier": "+16048341733", "userId": null }, { "content": "So it seems like everything's working.", "start": 537.93, "end": 539.79, "identifier": "+16048341733", "userId": null }, { "content": "So I went out yeah.", "start": 541.85, "end": 544.25, "identifier": "+16048341733", "userId": null }, { "content": "Okay.", "start": 542.2, "end": 542.7, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "So I went so I can go to, like I went to the TV to, like, the English Canada, US, and it's got all the channels there, and it's they're playing.", "start": 544.25, "end": 556.835, "identifier": "+16048341733", "userId": null }, { "content": "Okay.", "start": 547.88, "end": 548.38, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "Okay.", "start": 552.23505, "end": 552.635, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "Okay.", "start": 552.635, "end": 553.135, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "Okay.", "start": 557.03503, "end": 557.435, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "Perfect.", "start": 557.435, "end": 557.935, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "Perfect.", "start": 558.955, "end": 559.455, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "Yeah.", "start": 559.695, "end": 560.195, "identifier": "+16048341733", "userId": null }, { "content": "Sorry.", "start": 561.5, "end": 561.9, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "It took a little longer time.", "start": 561.9, "end": 563.36, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "Actually, one of my staff, she was trying to help you earlier, but I think they're Yeah.", "start": 563.9, "end": 576.655, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "I did yeah.", "start": 570.02997, "end": 570.75, "identifier": "+16048341733", "userId": null }, { "content": "I did I didn't notice my the mistake on my side with the 788 into the 778.", "start": 570.75, "end": 576.37, "identifier": "+16048341733", "userId": null }, { "content": "So it was one error.", "start": 576.715, "end": 578.335, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "So yep.", "start": 576.91, "end": 580.745, "identifier": "+16048341733", "userId": null }, { "content": "Mhmm.", "start": 580.395, "end": 580.47504, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "Okay.", "start": 580.47504, "end": 580.97504, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "No problem.", "start": 581.03503, "end": 581.85504, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "Yep.", "start": 581.365, "end": 581.685, "identifier": "+16048341733", "userId": null }, { "content": "So this yeah.", "start": 581.685, "end": 582.485, "identifier": "+16048341733", "userId": null }, { "content": "All good.", "start": 582.075, "end": 582.895, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "So this box this box is set up.", "start": 582.485, "end": 584.505, "identifier": "+16048341733", "userId": null }, { "content": "Okay.", "start": 584.875, "end": 585.375, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "So you have the second box.", "start": 586.075, "end": 592.31, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "If you can send me the MAC address, I will send you the portal URL.", "start": 593.25, "end": 597.19, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "And okay.", "start": 598.45, "end": 605.895, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "Yeah.", "start": 598.7, "end": 598.94, "identifier": "+16048341733", "userId": null }, { "content": "So I have yeah.", "start": 598.94, "end": 599.66, "identifier": "+16048341733", "userId": null }, { "content": "I can send you I'll send you the other three MAC addresses because I sent all four to the previous person.", "start": 599.66, "end": 607.92, "identifier": "+16048341733", "userId": null }, { "content": "Okay.", "start": 608.515, "end": 609.015, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "So I'll send you the three that that the other three.", "start": 608.585, "end": 613.16504, "identifier": "+16048341733", "userId": null }, { "content": "Okay.", "start": 611.955, "end": 612.455, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "Got it.", "start": 612.59503, "end": 613.41504, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "Got it.", "start": 613.555, "end": 614.375, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "No problem.", "start": 614.435, "end": 615.255, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "And and and then you can just you can send me the to each one, and then I'll I'll do the same setup I did with all of them.", "start": 614.66504, "end": 622.025, "identifier": "+16048341733", "userId": null }, { "content": "Yeah.", "start": 619.79, "end": 620.29, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "And if there's any mistake, I'll reach out to you.", "start": 622.025, "end": 624, "identifier": "+16048341733", "userId": null }, { "content": "Sure.", "start": 624.83, "end": 625.07, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "No problem.", "start": 625.07, "end": 625.71, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "All of the four boxes are, like, the same same brand, the same all the same.", "start": 625.71, "end": 633.195, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "You.", "start": 630.4, "end": 630.56, "identifier": "+16048341733", "userId": null }, { "content": "Yeah.", "start": 630.56, "end": 630.8, "identifier": "+16048341733", "userId": null }, { "content": "They're they're all the same brand.", "start": 630.8, "end": 632.24, "identifier": "+16048341733", "userId": null }, { "content": "Yep.", "start": 632.24, "end": 632.74, "identifier": "+16048341733", "userId": null }, { "content": "Okay.", "start": 633.195, "end": 633.695, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "And you bought these boxes from somebody else or from us itself?", "start": 633.995, "end": 638.09503, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "My brother my brother has an account with you guys, and he's got, like, five five under him.", "start": 640.485, "end": 646.505, "identifier": "+16048341733", "userId": null }, { "content": "Okay.", "start": 643.435, "end": 643.935, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "Okay.", "start": 647.22003, "end": 647.38, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "Okay.", "start": 647.38, "end": 647.88, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "And then he he referred me and told me to get these boxes off Amazon.", "start": 647.52496, "end": 651.365, "identifier": "+16048341733", "userId": null }, { "content": "So that's what I Yeah.", "start": 651.365, "end": 652.355, "identifier": "+16048341733", "userId": null }, { "content": "Oh, okay.", "start": 652.34, "end": 653.24005, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "Oh, you got it from there.", "start": 653.62006, "end": 654.82, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "Okay.", "start": 654.82, "end": 655.06, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "That's fine.", "start": 655.06, "end": 655.62006, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "No problem.", "start": 655.62006, "end": 656.36005, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "I was just wondering.", "start": 656.42004, "end": 657.54004, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "I thought because most of the people have boxes from us.", "start": 657.54004, "end": 660.79504, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "Stop.", "start": 660.78, "end": 661.28, "identifier": "+16048341733", "userId": null }, { "content": "So I was just wondering, we didn't have a chat with us, like, before today.", "start": 660.79504, "end": 666.49506, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "So I thought from where you got these boxes.", "start": 666.875, "end": 669.85504, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "Yep.", "start": 668.04504, "end": 668.54504, "identifier": "+16048341733", "userId": null }, { "content": "Okay.", "start": 670.395, "end": 670.715, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "But yeah.", "start": 670.715, "end": 671.43506, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "All good.", "start": 671.43506, "end": 672.17505, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "Okay.", "start": 673.19, "end": 673.69, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "Alright.", "start": 673.91003, "end": 674.41003, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "You can send yeah.", "start": 675.59, "end": 678.65, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "Shut up.", "start": 675.80505, "end": 675.965, "identifier": "+16048341733", "userId": null }, { "content": "Alright.", "start": 675.965, "end": 676.465, "identifier": "+16048341733", "userId": null }, { "content": "I'll send you like I said, I'll I'll send you the so is this, like, is this, like, a general line that that is okay.", "start": 676.525, "end": 685.11, "identifier": "+16048341733", "userId": null }, { "content": "We will activate.", "start": 678.95, "end": 679.77, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "So I'll send these numbers to you because the boxes, I had sent them previously to the same number.", "start": 685.11, "end": 690.57, "identifier": "+16048341733", "userId": null }, { "content": "So I'll send them to you.", "start": 691.02997, "end": 693.13, "identifier": "+16048341733", "userId": null }, { "content": "Yes.", "start": 691.155, "end": 691.47504, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "You can send it to this line.", "start": 691.47504, "end": 693.075, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "This is actually a tech support number.", "start": 693.075, "end": 695.09503, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "So it's a tech support number itself.", "start": 696.515, "end": 698.515, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "So somebody is here always, like, 345 people working here.", "start": 698.515, "end": 704.72, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "So somebody will be will take care of your boxes, rest of the accounts.", "start": 705.02, "end": 709.36, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "Okay.", "start": 706.04504, "end": 706.54504, "identifier": "+16048341733", "userId": null }, { "content": "Alright.", "start": 711.13995, "end": 711.45996, "identifier": "+16048341733", "userId": null }, { "content": "Yeah.", "start": 711.45996, "end": 711.69995, "identifier": "+16048341733", "userId": null }, { "content": "So I'll send the the next three to you right now, and then you could send me the the links to each one, portal to each one, and then I'll set them all up on my end.", "start": 711.69995, "end": 721.72, "identifier": "+16048341733", "userId": null }, { "content": "Okay.", "start": 720.445, "end": 720.84503, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "Sure.", "start": 720.84503, "end": 721.34503, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "It's gonna be the same portal URL, though, but I will send you.", "start": 722.205, "end": 725.905, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "And from your end, the MAC addresses will be different for each box.", "start": 726.3, "end": 731.6, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "Yep.", "start": 733.205, "end": 733.525, "identifier": "+16048341733", "userId": null }, { "content": "I've got, yeah, I've got different MAC addresses for you.", "start": 733.525, "end": 737.305, "identifier": "+16048341733", "userId": null }, { "content": "Yeah.", "start": 735.74, "end": 736.22, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "Right.", "start": 736.22, "end": 736.62, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "Right.", "start": 736.62, "end": 737.02, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "Right.", "start": 737.02, "end": 737.34, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "Right.", "start": 737.34, "end": 737.66, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "Okay.", "start": 737.66, "end": 738.06, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "Awesome.", "start": 738.06, "end": 738.56, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "Alright.", "start": 738.62, "end": 739.02, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "I'll wait for it, and we can go from there.", "start": 739.02, "end": 741.27997, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "Perfect.", "start": 742.129, "end": 742.52905, "identifier": "+16048341733", "userId": null }, { "content": "Thank you.", "start": 742.52905, "end": 743.26904, "identifier": "+16048341733", "userId": null }, { "content": "Thank you.", "start": 743.049, "end": 743.52905, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "Have a good one.", "start": 743.52905, "end": 744.32904, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "Bye bye.", "start": 744.32904, "end": 744.989, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "Yep.", "start": 745.00903, "end": 745.50903, "identifier": "+16048341733", "userId": null }, { "content": "You too.", "start": 745.56903, "end": 745.96906, "identifier": "+16048341733", "userId": null }, { "content": "Bye.", "start": 745.96906, "end": 746.46906, "identifier": "+16048341733", "userId": null } ], "duration": 747.96405, "status": "completed" }, "summary": { "callId": "AC9d03da9e5a8b4a8c8f0d67ec25b398eb", "nextSteps": [ "Customer to send Rick the MAC addresses of the additional IPTV boxes.", "Rick to provide the portal URL for the additional boxes once he receives the MAC addresses.", "Customer to set up the additional boxes using the provided portal URL and reach out if there are any issues." ], "status": "completed", "summary": [ "The caller, Rick Martin from IPTV, assisted a customer with setting up their IPTV box.", "The customer initially faced a connection error due to an incorrect portal URL.", "Rick guided the customer to change the portal URL from 'bperiodk604788.com' to 'bperiodk604778.com'.", "After correcting the URL, the customer successfully accessed the channels on their TV.", "Rick requested the MAC addresses of additional boxes for further setup assistance.", "The customer confirmed they would send the MAC addresses for the other boxes." ], "jobs": null } }, { "id": "AC305fe681fd26443e97f858ebe7177c05", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+15125868786", "direction": "outgoing", "status": "completed", "duration_seconds": 34, "duration_formatted": "0m 34s", "created_at": "2026-04-05T22:47:28.943Z", "answered_at": "2026-04-05T22:47:39.000Z", "answered_by": "", "initiated_by": "Hannah G", "is_missed": false, "is_answered": true, "is_voicemail": false, "is_long": false, "transcript": { "callId": "AC305fe681fd26443e97f858ebe7177c05", "createdAt": "2026-04-05T22:48:09.744Z", "dialogue": [ { "content": "Hi.", "start": 0.16, "end": 0.48, "identifier": "+15125868786", "userId": null }, { "content": "If you record your name and reason for calling, I'll see if this person is available.", "start": 0.48, "end": 5.06, "identifier": "+15125868786", "userId": null }, { "content": "Hannah from IPTV company.", "start": 7.44, "end": 9.7, "identifier": "+19374008350", "userId": "US8lsMHAsZ" }, { "content": "Thanks, Hannah.", "start": 16.982876, "end": 17.882874, "identifier": "+15125868786", "userId": null }, { "content": "Please stay on the line.", "start": 18.102875, "end": 19.482874, "identifier": "+15125868786", "userId": null } ], "duration": 22.177937, "status": "completed" }, "summary": { "callId": "AC305fe681fd26443e97f858ebe7177c05", "nextSteps": [ "Hannah should wait on the line for further instructions.", "If necessary, follow up if there is no response after a reasonable wait." ], "status": "completed", "summary": [ "Hannah from IPTV company is calling.", "The call is being screened by an automated system." ], "jobs": null } }, { "id": "AC28c5c13ffa9d4ce88b3627d6c54b7b0e", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+14167001400", "direction": "outgoing", "status": "completed", "duration_seconds": 15, "duration_formatted": "0m 15s", "created_at": "2026-04-05T22:47:04.612Z", "answered_at": null, "answered_by": "", "initiated_by": "Hannah G", "is_missed": false, "is_answered": false, "is_voicemail": false, "is_long": false, "transcript": null, "summary": null }, { "id": "AC9d733095c0444046b4814fb6cacdf8bb", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+19292781638", "direction": "outgoing", "status": "completed", "duration_seconds": 26, "duration_formatted": "0m 26s", "created_at": "2026-04-05T22:46:14.750Z", "answered_at": "2026-04-05T22:46:22.000Z", "answered_by": "", "initiated_by": "Hannah G", "is_missed": false, "is_answered": true, "is_voicemail": false, "is_long": false, "transcript": { "callId": "AC9d733095c0444046b4814fb6cacdf8bb", "createdAt": "2026-04-05T22:46:48.516Z", "dialogue": [ { "content": "Hello?", "start": 0.16, "end": 0.65999997, "identifier": "+19292781638", "userId": null }, { "content": "Hi.", "start": 2.1599998, "end": 2.48, "identifier": "+19374008350", "userId": "US8lsMHAsZ" }, { "content": "Hello?", "start": 2.1599998, "end": 2.6599998, "identifier": "+19292781638", "userId": null }, { "content": "This is Hannah from Edge IPTV.", "start": 2.48, "end": 4.34, "identifier": "+19374008350", "userId": "US8lsMHAsZ" }, { "content": "How are you doing?", "start": 4.72, "end": 5.7799997, "identifier": "+19374008350", "userId": "US8lsMHAsZ" }, { "content": "What?", "start": 7.0645623, "end": 7.5645623, "identifier": "+19292781638", "userId": null }, { "content": "From where?", "start": 7.6245623, "end": 8.264563, "identifier": "+19292781638", "userId": null }, { "content": "I'm sorry.", "start": 8.264563, "end": 8.924562, "identifier": "+19292781638", "userId": null }, { "content": "Edge IPTV.", "start": 9.654562, "end": 10.474563, "identifier": "+19374008350", "userId": "US8lsMHAsZ" }, { "content": "We are an IPTV company, and we would just like to check oh, alright.", "start": 10.694562, "end": 16.314562, "identifier": "+19374008350", "userId": "US8lsMHAsZ" }, { "content": "Oh, and I'm good.", "start": 13.064562, "end": 13.944563, "identifier": "+19292781638", "userId": null }, { "content": "Thank you.", "start": 13.944563, "end": 14.744562, "identifier": "+19292781638", "userId": null }, { "content": "Thank you.", "start": 14.744562, "end": 15.564562, "identifier": "+19292781638", "userId": null } ], "duration": 16.979563, "status": "completed" }, "summary": { "callId": "AC9d733095c0444046b4814fb6cacdf8bb", "nextSteps": [ "Follow up with the recipient for further engagement.", "Provide additional information about Edge IPTV services if interested." ], "status": "completed", "summary": [ "Hannah G from Edge IPTV initiates a call.", "The recipient is confused at first but eventually understands the company is Edge IPTV.", "The conversation is brief and ends on a positive note." ], "jobs": null } }, { "id": "ACb09a69db574f450eabe1d055cfd0cdf2", "phone_number": "Tvgate", "phone_number_raw": "+17784885772", "participant": "+16048341733", "direction": "outgoing", "status": "completed", "duration_seconds": 82, "duration_formatted": "1m 22s", "created_at": "2026-04-05T22:14:26.889Z", "answered_at": "2026-04-05T22:14:40.000Z", "answered_by": "", "initiated_by": "Rick Martin", "is_missed": false, "is_answered": true, "is_voicemail": false, "is_long": false, "transcript": { "callId": "ACb09a69db574f450eabe1d055cfd0cdf2", "createdAt": "2026-04-05T22:15:56.839Z", "dialogue": [ { "content": "Hi.", "start": 2, "end": 2.5, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "Hello?", "start": 2.56, "end": 3.06, "identifier": "+16048341733", "userId": null }, { "content": "Good afternoon.", "start": 3.1999998, "end": 3.9399998, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "This is Eric calling you from IPTV.", "start": 4.16, "end": 6.8999996, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "How are you?", "start": 7.2, "end": 7.7599998, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "How's it going?", "start": 7.7599998, "end": 8.66, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "Yes.", "start": 8.48, "end": 8.98, "identifier": "+16048341733", "userId": null }, { "content": "I'm doing well.", "start": 9.5199995, "end": 10.32, "identifier": "+16048341733", "userId": null }, { "content": "How are you?", "start": 10.32, "end": 10.98, "identifier": "+16048341733", "userId": null }, { "content": "Okay.", "start": 11.44, "end": 11.92, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "Great.", "start": 11.92, "end": 12.32, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "I'm doing good as well.", "start": 12.32, "end": 13.5199995, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "Thank you for asking.", "start": 13.5199995, "end": 14.66, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "I got your phone number from my staff.", "start": 15.485001, "end": 18.625, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "He said your box is not working.", "start": 19.005001, "end": 21.185, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "So okay.", "start": 22.845, "end": 28.4, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "Yeah.", "start": 23.895, "end": 24.395, "identifier": "+16048341733", "userId": null }, { "content": "It wasn't working.", "start": 24.535, "end": 25.595001, "identifier": "+16048341733", "userId": null }, { "content": "I guess there was some issue with it where it wasn't knocking or whatnot.", "start": 25.654999, "end": 30.4, "identifier": "+16048341733", "userId": null }, { "content": "Okay.", "start": 28.86, "end": 29.36, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "So are you in front of the TV right now?", "start": 29.66, "end": 32.239998, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "I just got home, so I have to, like, hook the TV I have to set the boxes back up.", "start": 33.58, "end": 38.32, "identifier": "+16048341733", "userId": null }, { "content": "Okay.", "start": 38.38, "end": 38.7, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "Yeah.", "start": 38.7, "end": 38.940002, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "Turn it on.", "start": 38.940002, "end": 39.92, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "Mhmm.", "start": 40.38, "end": 40.88, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "Yeah.", "start": 41.885, "end": 42.385, "identifier": "+16048341733", "userId": null }, { "content": "I just got home with my daughter, so I'd have to go into the house and just and set it up.", "start": 42.524998, "end": 46.704998, "identifier": "+16048341733", "userId": null }, { "content": "Okay.", "start": 45.725, "end": 46.225, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "Okay.", "start": 46.684998, "end": 47.164997, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "Okay.", "start": 47.164997, "end": 47.664997, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "So yeah.", "start": 47.485, "end": 49.594997, "identifier": "+16048341733", "userId": null }, { "content": "Take me time.", "start": 47.804996, "end": 48.704998, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "So you want me to call me back?", "start": 48.925, "end": 51.585, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "Yeah.", "start": 52.045, "end": 52.204998, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "I can do that.", "start": 52.204998, "end": 53.184998, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "So I will call you.", "start": 54.204998, "end": 60.25, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "Yeah.", "start": 54.33, "end": 54.57, "identifier": "+16048341733", "userId": null }, { "content": "Yeah.", "start": 54.57, "end": 54.81, "identifier": "+16048341733", "userId": null }, { "content": "Let me let like, can I call you back in, like, fifteen minutes?", "start": 54.81, "end": 57.85, "identifier": "+16048341733", "userId": null }, { "content": "Is that okay?", "start": 57.85, "end": 58.67, "identifier": "+16048341733", "userId": null }, { "content": "Give I'll call you in fifteen, twenty minutes then.", "start": 60.309998, "end": 62.89, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "Okay.", "start": 63.45, "end": 63.77, "identifier": "+16048341733", "userId": null }, { "content": "Okay.", "start": 63.51, "end": 64.009995, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "Sounds good.", "start": 63.77, "end": 64.25, "identifier": "+16048341733", "userId": null }, { "content": "Thank you.", "start": 64.25, "end": 64.91, "identifier": "+16048341733", "userId": null }, { "content": "Okay.", "start": 64.31, "end": 64.79, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "Thank you.", "start": 64.79, "end": 65.43, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "Bye bye.", "start": 65.43, "end": 66.09, "identifier": "+17784885772", "userId": "USzYA7Xf4w" }, { "content": "Bye.", "start": 66.57, "end": 67.07, "identifier": "+16048341733", "userId": null } ], "duration": 67.317566, "status": "completed" }, "summary": { "callId": "ACb09a69db574f450eabe1d055cfd0cdf2", "nextSteps": [ "Rick to call the customer back in 15-20 minutes to check on the setup status.", "Ensure the customer has all necessary information to set up the IPTV box." ], "status": "completed", "summary": [ "Rick Martin calls a customer regarding a non-working IPTV box.", "The customer confirms the box is not working and needs to set it up again.", "Rick offers to call back in 15-20 minutes to assist further.", "The customer agrees to the callback time." ], "jobs": null } }, { "id": "ACe71096ad163145cfa7a51a1b4bfe92a5", "phone_number": "Tvgate", "phone_number_raw": "+17784885772", "participant": "+15037204539", "direction": "incoming", "status": "no-answer", "duration_seconds": 2, "duration_formatted": "0m 2s", "created_at": "2026-04-05T21:59:26.982Z", "answered_at": null, "answered_by": "", "initiated_by": "", "is_missed": true, "is_answered": false, "is_voicemail": false, "is_long": false, "transcript": null, "summary": null }, { "id": "ACb407db332de643e7bef0f44cbbdc769f", "phone_number": "Tvgate", "phone_number_raw": "+17784885772", "participant": "+12509812124", "direction": "outgoing", "status": "completed", "duration_seconds": 31, "duration_formatted": "0m 31s", "created_at": "2026-04-05T21:10:35.694Z", "answered_at": "2026-04-05T21:10:56.000Z", "answered_by": "", "initiated_by": "Hannah G", "is_missed": false, "is_answered": true, "is_voicemail": true, "is_long": false, "transcript": { "callId": "ACb407db332de643e7bef0f44cbbdc769f", "createdAt": "2026-04-05T21:11:13.028Z", "dialogue": [ { "content": "Your call has been forwarded to voice mail.", "start": 0.08, "end": 2.08, "identifier": "+12509812124", "userId": null }, { "content": "The person you're trying to reach is not available.", "start": 2.08, "end": 4.26, "identifier": "+12509812124", "userId": null }, { "content": "At the tone, please record your message.", "start": 4.48, "end": 6.74, "identifier": "+12509812124", "userId": null }, { "content": "When you have finished recording, you may hang up.", "start": 6.8799996, "end": 8.881625, "identifier": "+12509812124", "userId": null } ], "duration": 8.881625, "status": "completed" }, "summary": { "callId": "ACb407db332de643e7bef0f44cbbdc769f", "nextSteps": [ "Wait for the person to return the call.", "Consider sending a text message to follow up." ], "status": "completed", "summary": [ "The call was forwarded to voicemail.", "The person being called is not available." ], "jobs": null } }, { "id": "ACb9760efa446f44549a4853552f38fd72", "phone_number": "Tvgate", "phone_number_raw": "+17784885772", "participant": "+15146593539", "direction": "outgoing", "status": "completed", "duration_seconds": 11, "duration_formatted": "0m 11s", "created_at": "2026-04-05T20:56:34.135Z", "answered_at": "2026-04-05T20:56:43.000Z", "answered_by": "", "initiated_by": "Gary Gill", "is_missed": false, "is_answered": true, "is_voicemail": true, "is_long": false, "transcript": { "callId": "ACb9760efa446f44549a4853552f38fd72", "createdAt": "2026-04-05T20:56:52.391Z", "dialogue": [ { "content": "All\u00f4.", "start": 1.5999999, "end": 2, "identifier": "+15146593539", "userId": null } ], "duration": 2.0636876, "status": "completed" }, "summary": { "callId": "ACb9760efa446f44549a4853552f38fd72", "nextSteps": [ "Determine the context or purpose of the call if available." ], "status": "completed", "summary": [ "A phone call was initiated with the greeting 'All\u00f4.'" ], "jobs": null } }, { "id": "AC6b333937c129434a9bc5b9c2bf0ed540", "phone_number": "Tvgate", "phone_number_raw": "+17784885772", "participant": "+18254370295", "direction": "outgoing", "status": "completed", "duration_seconds": 12, "duration_formatted": "0m 12s", "created_at": "2026-04-05T20:50:57.085Z", "answered_at": null, "answered_by": "", "initiated_by": "Gary Gill", "is_missed": false, "is_answered": false, "is_voicemail": false, "is_long": false, "transcript": null, "summary": null }, { "id": "ACae373795199a4fd08b612d87b1153e79", "phone_number": "Tvgate", "phone_number_raw": "+17784885772", "participant": "+14168340071", "direction": "outgoing", "status": "completed", "duration_seconds": 14, "duration_formatted": "0m 14s", "created_at": "2026-04-05T20:43:29.145Z", "answered_at": "2026-04-05T20:43:37.000Z", "answered_by": "", "initiated_by": "Gary Gill", "is_missed": false, "is_answered": true, "is_voicemail": true, "is_long": false, "transcript": { "callId": "ACae373795199a4fd08b612d87b1153e79", "createdAt": "2026-04-05T20:43:50.322Z", "dialogue": [ { "content": "Al\u00f4?", "start": 0, "end": 0.64, "identifier": "+14168340071", "userId": null }, { "content": "Al\u00f4?", "start": 3.12, "end": 3.6799998, "identifier": "+14168340071", "userId": null } ], "duration": 4.0750623, "status": "completed" }, "summary": { "callId": "ACae373795199a4fd08b612d87b1153e79", "nextSteps": [ "Determine the purpose of the call.", "Respond to the caller if necessary." ], "status": "completed", "summary": [ "A phone call was initiated with the number +14168340071.", "The caller is trying to establish communication by saying 'Al\u00f4?'." ], "jobs": null } }, { "id": "ACd1ab3a4c7edd41f196990d1c78681065", "phone_number": "Tvgate", "phone_number_raw": "+17784885772", "participant": "+18023721873", "direction": "outgoing", "status": "completed", "duration_seconds": 27, "duration_formatted": "0m 27s", "created_at": "2026-04-05T20:41:32.308Z", "answered_at": "2026-04-05T20:41:57.000Z", "answered_by": "", "initiated_by": "Gary Gill", "is_missed": false, "is_answered": true, "is_voicemail": true, "is_long": false, "transcript": { "callId": "ACd1ab3a4c7edd41f196990d1c78681065", "createdAt": "2026-04-05T20:42:06.024Z", "dialogue": [ { "content": "Forwarded", "start": 0.08, "end": 0.58, "identifier": "+18023721873", "userId": null } ], "duration": 0.7314375, "status": "completed" }, "summary": { "callId": "ACd1ab3a4c7edd41f196990d1c78681065", "nextSteps": [ "Determine the context or content of the forwarded message.", "Follow up with the sender for more information if necessary." ], "status": "completed", "summary": [ "A message was forwarded from the number +18023721873." ], "jobs": null } }, { "id": "AC1dd8f313625a4612bcc2c45955d8aa1f", "phone_number": "Tvgate", "phone_number_raw": "+17784885772", "participant": "+14189344447", "direction": "outgoing", "status": "completed", "duration_seconds": 13, "duration_formatted": "0m 13s", "created_at": "2026-04-05T20:40:13.459Z", "answered_at": null, "answered_by": "", "initiated_by": "Gary Gill", "is_missed": false, "is_answered": false, "is_voicemail": false, "is_long": false, "transcript": null, "summary": null }, { "id": "AC247009fdd0704cff9560764b555f0c18", "phone_number": "Tvgate", "phone_number_raw": "+17784885772", "participant": "+19173705025", "direction": "outgoing", "status": "completed", "duration_seconds": 4, "duration_formatted": "0m 4s", "created_at": "2026-04-05T20:31:36.586Z", "answered_at": null, "answered_by": "", "initiated_by": "Gary Gill", "is_missed": false, "is_answered": false, "is_voicemail": false, "is_long": false, "transcript": null, "summary": null }, { "id": "AC4e582dd054ac49f380bedf491f36cfa6", "phone_number": "Tvgate", "phone_number_raw": "+17784885772", "participant": "+19259985852", "direction": "outgoing", "status": "completed", "duration_seconds": 83, "duration_formatted": "1m 23s", "created_at": "2026-04-05T20:31:13.157Z", "answered_at": "2026-04-05T20:31:18.000Z", "answered_by": "", "initiated_by": "Hannah G", "is_missed": false, "is_answered": true, "is_voicemail": false, "is_long": false, "transcript": { "callId": "AC4e582dd054ac49f380bedf491f36cfa6", "createdAt": "2026-04-05T20:32:44.115Z", "dialogue": [ { "content": "Hello?", "start": 0.79999995, "end": 1.3, "identifier": "+19259985852", "userId": null }, { "content": "Hi, Mokesh.", "start": 3.12, "end": 3.9399998, "identifier": "+17784885772", "userId": "US8lsMHAsZ" }, { "content": "Hello?", "start": 3.4399998, "end": 3.9399998, "identifier": "+19259985852", "userId": null }, { "content": "This is from your ITDV support.", "start": 4, "end": 6.16, "identifier": "+17784885772", "userId": "US8lsMHAsZ" }, { "content": "How are you doing?", "start": 6.16, "end": 7.14, "identifier": "+17784885772", "userId": "US8lsMHAsZ" }, { "content": "I'm doing great.", "start": 8, "end": 8.96, "identifier": "+19259985852", "userId": null }, { "content": "Thank you.", "start": 8.96, "end": 9.36, "identifier": "+19259985852", "userId": null }, { "content": "How are you?", "start": 9.36, "end": 10.179999, "identifier": "+19259985852", "userId": null }, { "content": "I'm doing good.", "start": 10.639999, "end": 11.679999, "identifier": "+17784885772", "userId": "US8lsMHAsZ" }, { "content": "Thanks for asking.", "start": 11.679999, "end": 12.66, "identifier": "+17784885772", "userId": "US8lsMHAsZ" }, { "content": "This is just regarding your subscription with us.", "start": 13.125, "end": 15.765, "identifier": "+17784885772", "userId": "US8lsMHAsZ" }, { "content": "I noticed that it already expired.", "start": 15.765, "end": 18.265, "identifier": "+17784885772", "userId": "US8lsMHAsZ" }, { "content": "Are you ready to renew today?", "start": 18.565, "end": 20.265, "identifier": "+17784885772", "userId": "US8lsMHAsZ" }, { "content": "Yeah.", "start": 23.814999, "end": 24.055, "identifier": "+19259985852", "userId": null }, { "content": "Sure.", "start": 24.055, "end": 24.375, "identifier": "+19259985852", "userId": null }, { "content": "I want to renew.", "start": 24.375, "end": 25.575, "identifier": "+19259985852", "userId": null }, { "content": "What do you have any renewal promotions right now?", "start": 25.575, "end": 28.154999, "identifier": "+19259985852", "userId": null }, { "content": "Actually, we don't, but we can keep you on the same rate for $60 for six months, and I can go ahead and send you the invoice for that.", "start": 29.449999, "end": 37.47, "identifier": "+17784885772", "userId": "US8lsMHAsZ" }, { "content": "Okay.", "start": 40.510002, "end": 40.815, "identifier": "+19259985852", "userId": null }, { "content": "Okay.", "start": 40.975, "end": 41.375, "identifier": "+19259985852", "userId": null }, { "content": "Okay.", "start": 41.375, "end": 41.774998, "identifier": "+19259985852", "userId": null }, { "content": "That's fine.", "start": 41.774998, "end": 42.515, "identifier": "+19259985852", "userId": null }, { "content": "I think some of my friends who are getting, like, newer service, they are somehow getting much cheaper rate for for IT TV service.", "start": 42.574997, "end": 50.835, "identifier": "+19259985852", "userId": null }, { "content": "But it's okay.", "start": 52.175, "end": 52.894997, "identifier": "+19259985852", "userId": null }, { "content": "I think I I I'm okay in renewing at least for six months because somehow it's like yeah.", "start": 52.894997, "end": 59.460003, "identifier": "+19259985852", "userId": null }, { "content": "Oh, alright.", "start": 56.99, "end": 57.81, "identifier": "+17784885772", "userId": "US8lsMHAsZ" }, { "content": "Okay.", "start": 60.510002, "end": 61.010002, "identifier": "+17784885772", "userId": "US8lsMHAsZ" }, { "content": "If you can send me the invoice, I can I can yeah?", "start": 60.72, "end": 63.68, "identifier": "+19259985852", "userId": null }, { "content": "So no worries.", "start": 61.15, "end": 62.190002, "identifier": "+17784885772", "userId": "US8lsMHAsZ" }, { "content": "Okay?", "start": 62.190002, "end": 62.690002, "identifier": "+17784885772", "userId": "US8lsMHAsZ" }, { "content": "I can I can make the online payment?", "start": 63.68, "end": 66.340004, "identifier": "+19259985852", "userId": null }, { "content": "Alright.", "start": 67.02394, "end": 67.52394, "identifier": "+17784885772", "userId": "US8lsMHAsZ" }, { "content": "I will text you in about a minute or two.", "start": 67.82394, "end": 70.30394, "identifier": "+17784885772", "userId": "US8lsMHAsZ" }, { "content": "Okay?", "start": 70.30394, "end": 70.783936, "identifier": "+17784885772", "userId": "US8lsMHAsZ" }, { "content": "Thank you so much.", "start": 70.783936, "end": 71.84394, "identifier": "+17784885772", "userId": "US8lsMHAsZ" }, { "content": "Okay.", "start": 71.48387, "end": 71.80388, "identifier": "+19259985852", "userId": null }, { "content": "Thank you.", "start": 71.80388, "end": 72.52387, "identifier": "+19259985852", "userId": null }, { "content": "Thank you.", "start": 72.52387, "end": 73.003876, "identifier": "+19259985852", "userId": null }, { "content": "Bye.", "start": 73.003876, "end": 73.503876, "identifier": "+19259985852", "userId": null }, { "content": "Okay.", "start": 73.74394, "end": 73.98394, "identifier": "+17784885772", "userId": "US8lsMHAsZ" }, { "content": "Bye bye.", "start": 73.98394, "end": 74.44894, "identifier": "+17784885772", "userId": "US8lsMHAsZ" } ], "duration": 74.44894, "status": "completed" }, "summary": { "callId": "AC4e582dd054ac49f380bedf491f36cfa6", "nextSteps": [ "Hannah to send the invoice to Mokesh for the renewal.", "Mokesh to make the online payment once he receives the invoice." ], "status": "completed", "summary": [ "Hannah from ITDV support contacted Mokesh regarding his expired subscription.", "Mokesh agreed to renew his subscription for $60 for six months.", "Hannah confirmed that there are no current renewal promotions, but they can maintain the same rate.", "Mokesh mentioned that friends are getting cheaper rates, but he is okay with renewing.", "Hannah will send an invoice for the renewal." ], "jobs": null } }, { "id": "AC33e390817dca43ea8f53d4183e8ed728", "phone_number": "Tvgate", "phone_number_raw": "+17784885772", "participant": "+15192762429", "direction": "outgoing", "status": "completed", "duration_seconds": 18, "duration_formatted": "0m 18s", "created_at": "2026-04-05T20:30:36.820Z", "answered_at": "2026-04-05T20:30:51.000Z", "answered_by": "", "initiated_by": "Gary Gill", "is_missed": false, "is_answered": true, "is_voicemail": true, "is_long": false, "transcript": { "callId": "AC33e390817dca43ea8f53d4183e8ed728", "createdAt": "2026-04-05T20:31:01.275Z", "dialogue": [ { "content": "Your coil has ben favorim, t\u00fcm\u00f6r\u00fc ar\u0131yorum.", "start": 0.32, "end": 2.48, "identifier": "+15192762429", "userId": null } ], "duration": 2.377125, "status": "completed" }, "summary": { "callId": "AC33e390817dca43ea8f53d4183e8ed728", "nextSteps": [ "Investigate the specific coil mentioned.", "Gather more details about the tumor's location and characteristics." ], "status": "completed", "summary": [ "The speaker is trying to locate a tumor related to a coil." ], "jobs": null } }, { "id": "AC74d37ba94f1b4ad3a8a6af6dab1af7b1", "phone_number": "Tvgate", "phone_number_raw": "+17784885772", "participant": "+16614842754", "direction": "outgoing", "status": "completed", "duration_seconds": 8, "duration_formatted": "0m 8s", "created_at": "2026-04-05T20:29:54.300Z", "answered_at": "2026-04-05T20:29:57.000Z", "answered_by": "", "initiated_by": "Gary Gill", "is_missed": false, "is_answered": true, "is_voicemail": true, "is_long": false, "transcript": { "callId": "AC74d37ba94f1b4ad3a8a6af6dab1af7b1", "createdAt": "2026-04-05T20:30:09.123Z", "dialogue": [ { "content": "I'm sorry.", "start": 0, "end": 0.39999998, "identifier": "+16614842754", "userId": null }, { "content": "The person you are trying to reach has a voice mailbox that has not been up yet.", "start": 0.39999998, "end": 4.3101873, "identifier": "+16614842754", "userId": null } ], "duration": 4.3101873, "status": "completed" }, "summary": { "callId": "AC74d37ba94f1b4ad3a8a6af6dab1af7b1", "nextSteps": [ "Contact the person again later to check if the voicemail is set up.", "Try reaching out through another communication method." ], "status": "completed", "summary": [ "The call was directed to a voicemail.", "The voicemail is not set up yet." ], "jobs": null } }, { "id": "ACf7697e41d58f44278d94ea528365895e", "phone_number": "Tvgate", "phone_number_raw": "+17784885772", "participant": "+14162325895", "direction": "outgoing", "status": "completed", "duration_seconds": 16, "duration_formatted": "0m 16s", "created_at": "2026-04-05T20:27:58.235Z", "answered_at": null, "answered_by": "", "initiated_by": "Gary Gill", "is_missed": false, "is_answered": false, "is_voicemail": false, "is_long": false, "transcript": null, "summary": null }, { "id": "AC5bdcd407ee864d01bed94f80a12796ec", "phone_number": "Tvgate", "phone_number_raw": "+17784885772", "participant": "+14383087033", "direction": "outgoing", "status": "completed", "duration_seconds": 21, "duration_formatted": "0m 21s", "created_at": "2026-04-05T20:23:01.941Z", "answered_at": "2026-04-05T20:23:10.000Z", "answered_by": "", "initiated_by": "Gary Gill", "is_missed": false, "is_answered": true, "is_voicemail": true, "is_long": false, "transcript": { "callId": "AC5bdcd407ee864d01bed94f80a12796ec", "createdAt": "2026-04-05T20:23:34.627Z", "dialogue": [ { "content": "\u3042\u3042 \u3001\u306f\u3044\u3002", "start": 8.32, "end": 10.559999, "identifier": "+14383087033", "userId": null } ], "duration": 10.370625, "status": "completed" }, "summary": { "callId": "AC5bdcd407ee864d01bed94f80a12796ec", "nextSteps": [ "Clarify the context of the conversation for further discussion." ], "status": "completed", "summary": [ "The conversation includes a response of agreement or acknowledgment." ], "jobs": null } }, { "id": "AC43a1982c23684b8c9fe7d75ef0de7c35", "phone_number": "Tvgate", "phone_number_raw": "+17784885772", "participant": "+18257063291", "direction": "outgoing", "status": "completed", "duration_seconds": 27, "duration_formatted": "0m 27s", "created_at": "2026-04-05T20:21:29.221Z", "answered_at": null, "answered_by": "", "initiated_by": "Gary Gill", "is_missed": false, "is_answered": false, "is_voicemail": false, "is_long": false, "transcript": null, "summary": null }, { "id": "AC834ef69d84f141579a26c5f663ebdbca", "phone_number": "Tvgate", "phone_number_raw": "+17784885772", "participant": "+19052435338", "direction": "outgoing", "status": "completed", "duration_seconds": 27, "duration_formatted": "0m 27s", "created_at": "2026-04-05T20:17:57.582Z", "answered_at": "2026-04-05T20:18:05.000Z", "answered_by": "", "initiated_by": "Gary Gill", "is_missed": false, "is_answered": true, "is_voicemail": true, "is_long": false, "transcript": { "callId": "AC834ef69d84f141579a26c5f663ebdbca", "createdAt": "2026-04-05T20:18:31.621Z", "dialogue": [ { "content": "Hey there.", "start": 0.08, "end": 0.59999996, "identifier": "+19052435338", "userId": null }, { "content": "We've sent your call to our voice message system.", "start": 0.59999996, "end": 2.8999999, "identifier": "+19052435338", "userId": null }, { "content": "(905) 243-5338 is on the phone.", "start": 3.1999998, "end": 11.28, "identifier": "+19052435338", "userId": null }, { "content": "When you hear the beep, record your message.", "start": 11.28, "end": 13.54, "identifier": "+19052435338", "userId": null } ], "duration": 18.520813, "status": "completed" }, "summary": { "callId": "AC834ef69d84f141579a26c5f663ebdbca", "nextSteps": [ "Wait for the caller to leave a message.", "Check the voice message system for any recorded messages." ], "status": "completed", "summary": [ "A call was received at the number +19052435338.", "The call was directed to a voice message system.", "The caller is instructed to leave a message after the beep." ], "jobs": null } }, { "id": "AC80e39173e0cf4e58a1a00e13f3f536fa", "phone_number": "Tvgate", "phone_number_raw": "+17784885772", "participant": "+16182040412", "direction": "outgoing", "status": "completed", "duration_seconds": 13, "duration_formatted": "0m 13s", "created_at": "2026-04-05T20:13:20.150Z", "answered_at": null, "answered_by": "", "initiated_by": "Gary Gill", "is_missed": false, "is_answered": false, "is_voicemail": false, "is_long": false, "transcript": null, "summary": null }, { "id": "ACd80d55a35a5043f785f56afa81e0db2e", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+15149787860", "direction": "outgoing", "status": "completed", "duration_seconds": 1, "duration_formatted": "0m 1s", "created_at": "2026-04-05T20:04:46.539Z", "answered_at": null, "answered_by": "", "initiated_by": "Rick Martin", "is_missed": false, "is_answered": false, "is_voicemail": false, "is_long": false, "transcript": null, "summary": null }, { "id": "AC7f503ebe22b946a9b03cdb0466236114", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+13607789479", "direction": "outgoing", "status": "completed", "duration_seconds": 0, "duration_formatted": "0s", "created_at": "2026-04-05T20:04:05.034Z", "answered_at": null, "answered_by": "", "initiated_by": "Rick Martin", "is_missed": false, "is_answered": false, "is_voicemail": false, "is_long": false, "transcript": null, "summary": null }, { "id": "AC93bd23e1f5b34e1fb2b895f74e60a093", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+13607789479", "direction": "outgoing", "status": "completed", "duration_seconds": 1, "duration_formatted": "0m 1s", "created_at": "2026-04-05T20:04:01.211Z", "answered_at": null, "answered_by": "", "initiated_by": "Rick Martin", "is_missed": false, "is_answered": false, "is_voicemail": false, "is_long": false, "transcript": null, "summary": null }, { "id": "ACe04cf208bd2e41798e8f753ac28c167c", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+17789956473", "direction": "outgoing", "status": "completed", "duration_seconds": 5, "duration_formatted": "0m 5s", "created_at": "2026-04-05T19:17:30.780Z", "answered_at": null, "answered_by": "", "initiated_by": "Gary Gill", "is_missed": false, "is_answered": false, "is_voicemail": false, "is_long": false, "transcript": null, "summary": null }, { "id": "ACbba75bccae714330ae2ca1e1fc5824d7", "phone_number": "Tvgate", "phone_number_raw": "+17784885772", "participant": "+16048341733", "direction": "incoming", "status": "completed", "duration_seconds": 256, "duration_formatted": "4m 16s", "created_at": "2026-04-05T18:35:07.342Z", "answered_at": "2026-04-05T18:35:29.000Z", "answered_by": "Hannah G", "initiated_by": "", "is_missed": false, "is_answered": true, "is_voicemail": false, "is_long": false, "transcript": { "callId": "ACbba75bccae714330ae2ca1e1fc5824d7", "createdAt": "2026-04-05T18:43:12.636Z", "dialogue": [ { "content": "Hi.", "start": 0.16, "end": 0.32, "identifier": "+17784885772", "userId": "US8lsMHAsZ" }, { "content": "Thank you for calling your IPTV support.", "start": 0.32, "end": 2.32, "identifier": "+17784885772", "userId": "US8lsMHAsZ" }, { "content": "How can we help?", "start": 2.32, "end": 3.3799999, "identifier": "+17784885772", "userId": "US8lsMHAsZ" }, { "content": "Hold on.", "start": 5.8399997, "end": 6.58, "identifier": "+16048341733", "userId": null }, { "content": "Hi.", "start": 7.6, "end": 8.1, "identifier": "+17784885772", "userId": "US8lsMHAsZ" }, { "content": "Hi.", "start": 7.6, "end": 7.8399997, "identifier": "+16048341733", "userId": null }, { "content": "I'm trying to hello?", "start": 7.8399997, "end": 9.62, "identifier": "+16048341733", "userId": null }, { "content": "Yes.", "start": 10.48, "end": 10.719999, "identifier": "+17784885772", "userId": "US8lsMHAsZ" }, { "content": "Hello.", "start": 10.719999, "end": 11.12, "identifier": "+17784885772", "userId": "US8lsMHAsZ" }, { "content": "I can hear you now.", "start": 11.12, "end": 12.34, "identifier": "+17784885772", "userId": "US8lsMHAsZ" }, { "content": "Hi.", "start": 13.085, "end": 13.485, "identifier": "+16048341733", "userId": null }, { "content": "I my brother referred me, and I'm trying to set up for new boxes.", "start": 13.485, "end": 20.145, "identifier": "+16048341733", "userId": null }, { "content": "Mhmm.", "start": 16.845, "end": 17.345, "identifier": "+17784885772", "userId": "US8lsMHAsZ" }, { "content": "Oh, okay.", "start": 21.725, "end": 22.605, "identifier": "+17784885772", "userId": "US8lsMHAsZ" }, { "content": "So you already have a box.", "start": 22.605, "end": 24.865, "identifier": "+17784885772", "userId": "US8lsMHAsZ" }, { "content": "Is that right?", "start": 24.925, "end": 25.825, "identifier": "+17784885772", "userId": "US8lsMHAsZ" }, { "content": "Yeah.", "start": 25.63, "end": 25.869999, "identifier": "+16048341733", "userId": null }, { "content": "Yep.", "start": 25.869999, "end": 26.369999, "identifier": "+16048341733", "userId": null }, { "content": "That's correct.", "start": 26.43, "end": 27.17, "identifier": "+16048341733", "userId": null }, { "content": "Okay.", "start": 27.8, "end": 28.199999, "identifier": "+17784885772", "userId": "US8lsMHAsZ" }, { "content": "And what you need is just the subscription.", "start": 28.199999, "end": 30.779999, "identifier": "+17784885772", "userId": "US8lsMHAsZ" }, { "content": "Correct?", "start": 31.16, "end": 31.66, "identifier": "+17784885772", "userId": "US8lsMHAsZ" }, { "content": "That's correct.", "start": 32.35, "end": 33.17, "identifier": "+16048341733", "userId": null }, { "content": "Oh, yes.", "start": 33.559998, "end": 34.3, "identifier": "+17784885772", "userId": "US8lsMHAsZ" }, { "content": "We can help you get started.", "start": 34.52, "end": 36.22, "identifier": "+17784885772", "userId": "US8lsMHAsZ" }, { "content": "And for that, can I have your name, please?", "start": 36.52, "end": 38.78, "identifier": "+17784885772", "userId": "US8lsMHAsZ" }, { "content": "Garrett, j a r e t.", "start": 39.855, "end": 42.915, "identifier": "+16048341733", "userId": null }, { "content": "Okay.", "start": 47.925, "end": 48.245, "identifier": "+17784885772", "userId": "US8lsMHAsZ" }, { "content": "Thank you so much, Garrett.", "start": 48.245, "end": 49.545, "identifier": "+17784885772", "userId": "US8lsMHAsZ" }, { "content": "And for how long would you like to sign up for?", "start": 49.845, "end": 52.405, "identifier": "+17784885772", "userId": "US8lsMHAsZ" }, { "content": "A a year?", "start": 52.405, "end": 53.145, "identifier": "+17784885772", "userId": "US8lsMHAsZ" }, { "content": "Yeah.", "start": 54.22, "end": 54.72, "identifier": "+16048341733", "userId": null }, { "content": "Okay.", "start": 55.49, "end": 55.97, "identifier": "+17784885772", "userId": "US8lsMHAsZ" }, { "content": "We could do that for one hundred forty.", "start": 55.97, "end": 58.47, "identifier": "+17784885772", "userId": "US8lsMHAsZ" }, { "content": "And can you also tell me your location, please?", "start": 58.850002, "end": 62.23, "identifier": "+17784885772", "userId": "US8lsMHAsZ" }, { "content": "Like, your address?", "start": 62.53, "end": 63.670002, "identifier": "+17784885772", "userId": "US8lsMHAsZ" }, { "content": "It is 8074114 Street, Delta, Hundred And 14th Street in Delta, DC.", "start": 65.255, "end": 79.91499, "identifier": "+16048341733", "userId": null }, { "content": "Okay.", "start": 84.689995, "end": 85.189995, "identifier": "+17784885772", "userId": "US8lsMHAsZ" }, { "content": "Let me confirm the address here.", "start": 85.49, "end": 89.509995, "identifier": "+17784885772", "userId": "US8lsMHAsZ" }, { "content": "Okay.", "start": 96.955, "end": 97.275, "identifier": "+17784885772", "userId": "US8lsMHAsZ" }, { "content": "So that's 8074104 114th Street, Delta.", "start": 97.275, "end": 103.674995, "identifier": "+17784885772", "userId": "US8lsMHAsZ" }, { "content": "Is that right?", "start": 103.674995, "end": 104.575, "identifier": "+17784885772", "userId": "US8lsMHAsZ" }, { "content": "Yep.", "start": 104.034996, "end": 104.534996, "identifier": "+16048341733", "userId": null }, { "content": "That's correct.", "start": 105.075, "end": 105.975, "identifier": "+16048341733", "userId": null }, { "content": "Okay.", "start": 106.315, "end": 106.815, "identifier": "+17784885772", "userId": "US8lsMHAsZ" }, { "content": "Let me go ahead and check options for payment for you, Garrett.", "start": 108.36, "end": 112.119995, "identifier": "+17784885772", "userId": "US8lsMHAsZ" }, { "content": "I'll just put you on a brief hold.", "start": 112.119995, "end": 113.32, "identifier": "+17784885772", "userId": "US8lsMHAsZ" }, { "content": "Okay?", "start": 113.32, "end": 113.56, "identifier": "+17784885772", "userId": "US8lsMHAsZ" }, { "content": "I'll be right back with you.", "start": 113.56, "end": 115.02, "identifier": "+17784885772", "userId": "US8lsMHAsZ" }, { "content": "Yep.", "start": 115.579994, "end": 116.079994, "identifier": "+16048341733", "userId": null }, { "content": "Hi.", "start": 154.915, "end": 155.235, "identifier": "+17784885772", "userId": "US8lsMHAsZ" }, { "content": "Thank you so much for patiently waiting.", "start": 155.235, "end": 157.095, "identifier": "+17784885772", "userId": "US8lsMHAsZ" }, { "content": "Okay.", "start": 159.315, "end": 159.815, "identifier": "+17784885772", "userId": "US8lsMHAsZ" }, { "content": "So with this one, we can either accept the payment via debit or credit card or via etransfer.", "start": 160.035, "end": 166.15999, "identifier": "+17784885772", "userId": "US8lsMHAsZ" }, { "content": "Which one do you prefer?", "start": 166.37999, "end": 167.51999, "identifier": "+17784885772", "userId": "US8lsMHAsZ" }, { "content": "I can do e transfer.", "start": 168.45, "end": 169.67, "identifier": "+16048341733", "userId": null }, { "content": "Okay.", "start": 170.29999, "end": 170.79999, "identifier": "+17784885772", "userId": "US8lsMHAsZ" }, { "content": "So I'll go ahead and text you.", "start": 170.93999, "end": 173.04, "identifier": "+17784885772", "userId": "US8lsMHAsZ" }, { "content": "And and, yeah, that's I'm gonna be doing four boxes at once.", "start": 171.65, "end": 177.615, "identifier": "+16048341733", "userId": null }, { "content": "Go ahead.", "start": 173.09999, "end": 173.76, "identifier": "+17784885772", "userId": "US8lsMHAsZ" }, { "content": "Oh, okay.", "start": 178.19499, "end": 179.09499, "identifier": "+17784885772", "userId": "US8lsMHAsZ" }, { "content": "So four boxes then go ahead.", "start": 179.47499, "end": 184.135, "identifier": "+17784885772", "userId": "US8lsMHAsZ" }, { "content": "Is that I I was gonna say I have the four.", "start": 180.315, "end": 186.57501, "identifier": "+16048341733", "userId": null }, { "content": "I took photos of the iMac and I addresses for you so that I know it's sent over.", "start": 186.8, "end": 191.94, "identifier": "+16048341733", "userId": null }, { "content": "Mhmm.", "start": 190.61, "end": 191.11, "identifier": "+17784885772", "userId": "US8lsMHAsZ" }, { "content": "Yep.", "start": 192.08, "end": 192.58, "identifier": "+16048341733", "userId": null }, { "content": "Okay.", "start": 192.21, "end": 192.71, "identifier": "+17784885772", "userId": "US8lsMHAsZ" }, { "content": "So that will be 140 for a box.", "start": 192.93001, "end": 196.87001, "identifier": "+17784885772", "userId": "US8lsMHAsZ" }, { "content": "So if you will be doing four, then that's $5.60.", "start": 197.33, "end": 200.45001, "identifier": "+17784885772", "userId": "US8lsMHAsZ" }, { "content": "And since that's a bigger amount, then I would need you to send the etransfer to two email addresses.", "start": 200.45001, "end": 207.72499, "identifier": "+17784885772", "userId": "US8lsMHAsZ" }, { "content": "So let's do that $2.80 each.", "start": 207.785, "end": 210.205, "identifier": "+17784885772", "userId": "US8lsMHAsZ" }, { "content": "Okay?", "start": 210.345, "end": 210.845, "identifier": "+17784885772", "userId": "US8lsMHAsZ" }, { "content": "And I'll text you the email address to where you will send the funds.", "start": 210.905, "end": 213.885, "identifier": "+17784885772", "userId": "US8lsMHAsZ" }, { "content": "And, also, once you've done that, you can now send the picture of the MAC addresses so we can have those activated for you.", "start": 214.105, "end": 221.325, "identifier": "+17784885772", "userId": "US8lsMHAsZ" }, { "content": "Yep.", "start": 222.28, "end": 222.68001, "identifier": "+16048341733", "userId": null }, { "content": "Sounds good.", "start": 222.68001, "end": 223.5, "identifier": "+16048341733", "userId": null }, { "content": "Alright.", "start": 223.84001, "end": 224.16, "identifier": "+17784885772", "userId": "US8lsMHAsZ" }, { "content": "Thank you so much for your time, Garrett.", "start": 224.16, "end": 225.76001, "identifier": "+17784885772", "userId": "US8lsMHAsZ" }, { "content": "I'll text you the details in a bit.", "start": 225.76001, "end": 227.54001, "identifier": "+17784885772", "userId": "US8lsMHAsZ" }, { "content": "Thank you.", "start": 228.3605, "end": 229.0005, "identifier": "+16048341733", "userId": null }, { "content": "Bye.", "start": 229.0005, "end": 229.5005, "identifier": "+16048341733", "userId": null }, { "content": "Okay.", "start": 229.36, "end": 229.76001, "identifier": "+17784885772", "userId": "US8lsMHAsZ" }, { "content": "Mhmm.", "start": 229.76001, "end": 229.92, "identifier": "+17784885772", "userId": "US8lsMHAsZ" }, { "content": "Bye bye.", "start": 229.92, "end": 230.2955, "identifier": "+17784885772", "userId": "US8lsMHAsZ" } ], "duration": 230.2955, "status": "completed" }, "summary": { "callId": "ACbba75bccae714330ae2ca1e1fc5824d7", "nextSteps": [ "Text Garrett the email addresses for e-transfer payment.", "Request Garrett to send the MAC addresses of the boxes after payment is completed." ], "status": "completed", "summary": [ "Garrett is setting up IPTV service for four boxes referred by his brother.", "He needs a subscription for one year costing $140.", "Garrett's address is confirmed as 8074104 114th Street, Delta, DC.", "Payment will be made via e-transfer, splitting the total amount between two email addresses.", "Garrett will send the MAC addresses of the boxes for activation after payment." ], "jobs": null } }, { "id": "ACebdbb1b53cdf4743aa97b0321af0a43a", "phone_number": "Tvgate", "phone_number_raw": "+17784885772", "participant": "+19255292021", "direction": "incoming", "status": "no-answer", "duration_seconds": 42, "duration_formatted": "0m 42s", "created_at": "2026-04-05T17:13:37.173Z", "answered_at": null, "answered_by": "", "initiated_by": "", "is_missed": true, "is_answered": false, "is_voicemail": false, "is_long": false, "transcript": null, "summary": null } ], "messages": [ { "id": "AC8c68bd88445144f9ab684234c92d704d", "phone_number": "Streamit", "phone_number_raw": "+16469693902", "participant": "+15146184502", "direction": "outgoing", "body": "Hi Abde, it'll be $20 for a month and $60 for 3 months. Can you please confirm if this is your most active email a.zingara@yahoo.ca", "status": "delivered", "created_at": "2026-04-06T15:34:29.683Z", "from_user": "Elizabeth Escobar" }, { "id": "ACe792d8009a3840a099e3876edbef2ed6", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+12089353409", "direction": "outgoing", "body": "Thanks for reaching out! Our team is here for you from 8:00 AM to 9:00 PM Pacific Time and will get back to you as soon as possible. Sit tight\u2014we\u2019ll be in touch soon! \ud83d\ude80", "status": "delivered", "created_at": "2026-04-06T14:29:03.245Z", "from_user": "Mike Rinsa" }, { "id": "AC5f99b4825a3e41349452d55f5f4d06d5", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+12089353409", "direction": "outgoing", "body": "Thanks for reaching out! Our team is here for you from 8:00 AM to 9:00 PM Pacific Time and will get back to you as soon as possible. Sit tight\u2014we\u2019ll be in touch soon! \ud83d\ude80", "status": "delivered", "created_at": "2026-04-06T14:28:08.741Z", "from_user": "Mike Rinsa" }, { "id": "AC4a52105520044e568e0730d19c3f5ff6", "phone_number": "Streamit", "phone_number_raw": "+16469693902", "participant": "+15146184502", "direction": "outgoing", "body": "Thanks for reaching out! Our team is here for you from 8:00 AM to 9:00 PM Pacific Time and will get back to you as soon as possible. Sit tight\u2014we\u2019ll be in touch soon! \ud83d\ude80", "status": "delivered", "created_at": "2026-04-06T12:43:47.290Z", "from_user": "Mike Rinsa" }, { "id": "ACc4c4c393b4b547d3b2c04af49c7620b9", "phone_number": "Streamit", "phone_number_raw": "+16469693902", "participant": "+15146184502", "direction": "incoming", "body": "Morning \nHope you are doing well\nWould like to test your service for 3 months or more what will be the cost", "status": "received", "created_at": "2026-04-06T12:43:47.117Z", "from_user": "Mike Rinsa" }, { "id": "AC846faebd2c1d4d348e333ad8b2abca3d", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+18143291990", "direction": "outgoing", "body": "Thanks for reaching out! Our team is here for you from 8:00 AM to 9:00 PM Pacific Time and will get back to you as soon as possible. Sit tight\u2014we\u2019ll be in touch soon! \ud83d\ude80", "status": "delivered", "created_at": "2026-04-06T09:44:09.223Z", "from_user": "Mike Rinsa" }, { "id": "ACff14ef51370949018270c5e29505630a", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+18143291990", "direction": "incoming", "body": "Ok", "status": "received", "created_at": "2026-04-06T09:44:09.017Z", "from_user": "Mike Rinsa" }, { "id": "AC20bebb3089e04091b0b1861ab0b5224c", "phone_number": "Tvgate", "phone_number_raw": "+17784885772", "participant": "+19259985852", "direction": "outgoing", "body": "Have a good one.", "status": "delivered", "created_at": "2026-04-06T04:02:01.409Z", "from_user": "Gary Gill" }, { "id": "ACf4c7e91563c84dcb9b04d810f8015c30", "phone_number": "Tvgate", "phone_number_raw": "+17784885772", "participant": "+19259985852", "direction": "incoming", "body": "Thank you", "status": "received", "created_at": "2026-04-06T04:01:46.951Z", "from_user": "Mike Rinsa" }, { "id": "ACd303d6c6840d47f0b66e9342d7d0bfd7", "phone_number": "Tvgate", "phone_number_raw": "+17784885772", "participant": "+19259985852", "direction": "outgoing", "body": "Your subscription has been successfully renewed - thank you! \ud83c\udf89", "status": "delivered", "created_at": "2026-04-06T04:01:33.336Z", "from_user": "Gary Gill" }, { "id": "AC176eb3626abb41fcbc5e4592a891c1c2", "phone_number": "Tvgate", "phone_number_raw": "+17784885772", "participant": "+19259985852", "direction": "incoming", "body": "Paid", "status": "received", "created_at": "2026-04-06T03:59:14.550Z", "from_user": "Mike Rinsa" }, { "id": "ACda79c8451ce848b79ac1270e48cc3a0b", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+14084223380", "direction": "outgoing", "body": "Curious about IPTV? \ud83d\udcfa Get thousands of channels in UHD on any device! Try it for FREE today. Just reply to this text for your login details!", "status": "delivered", "created_at": "2026-04-06T01:37:34.513Z", "from_user": "Rick Martin" }, { "id": "ACe6cd3e53a15e4f01af2bfe808d006d38", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+16133634612", "direction": "outgoing", "body": "Curious about IPTV? \ud83d\udcfa Get thousands of channels in UHD on any device! Try it for FREE today. Just reply to this text for your login details!", "status": "delivered", "created_at": "2026-04-06T01:33:11.859Z", "from_user": "Rick Martin" }, { "id": "AC87e9df19ff454a8ab044a555d025dd13", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+17607920498", "direction": "outgoing", "body": "Curious about IPTV? \ud83d\udcfa Get thousands of channels in UHD on any device! Try it for FREE today. Just reply to this text for your login details!", "status": "delivered", "created_at": "2026-04-06T01:31:34.838Z", "from_user": "Rick Martin" }, { "id": "AC12eb574039cc4857adede3f3b242281d", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+19738682594", "direction": "outgoing", "body": "Curious about IPTV? \ud83d\udcfa Get thousands of channels in UHD on any device! Try it for FREE today. Just reply to this text for your login details!", "status": "delivered", "created_at": "2026-04-06T01:31:29.073Z", "from_user": "Rick Martin" }, { "id": "AC748d943c5af74bd0987adaaadbb74b34", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+18285368838", "direction": "outgoing", "body": "Curious about IPTV? \ud83d\udcfa Get thousands of channels in UHD on any device! Try it for FREE today. Just reply to this text for your login details!", "status": "undelivered", "created_at": "2026-04-06T01:31:27.146Z", "from_user": "Rick Martin" }, { "id": "ACd976f68d088f4049a2876b1dc5fea8ad", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+19176703870", "direction": "outgoing", "body": "Curious about IPTV? \ud83d\udcfa Get thousands of channels in UHD on any device! Try it for FREE today. Just reply to this text for your login details!", "status": "delivered", "created_at": "2026-04-06T01:31:19.254Z", "from_user": "Rick Martin" }, { "id": "AC78553d9f5ac043b197186269277d7c43", "phone_number": "Tvgate", "phone_number_raw": "+17784885772", "participant": "+16475498254", "direction": "outgoing", "body": "Absolutely, please let me know what device you will be using? \n\nAdditionally, your full name and email address for the invoice.", "status": "delivered", "created_at": "2026-04-06T01:30:28.466Z", "from_user": "Gary Gill" }, { "id": "AC8b50cd4df9d44532b31290018576397c", "phone_number": "Tvgate", "phone_number_raw": "+17784885772", "participant": "+16475498254", "direction": "incoming", "body": "Hey I\u2019m looking for iptv I saw the promotion for 95$ for year", "status": "received", "created_at": "2026-04-06T01:27:23.472Z", "from_user": "Mike Rinsa" }, { "id": "AC6a85e069199148c8a67cc8580ede157a", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+19046516764", "direction": "outgoing", "body": "Curious about IPTV? \ud83d\udcfa Get thousands of channels in UHD on any device! Try it for FREE today. Just reply to this text for your login details!", "status": "delivered", "created_at": "2026-04-06T01:25:06.236Z", "from_user": "Rick Martin" }, { "id": "AC2db51c22aa7b426085214a3b2ba83c32", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+14435894808", "direction": "outgoing", "body": "Curious about IPTV? \ud83d\udcfa Get thousands of channels in UHD on any device! Try it for FREE today. Just reply to this text for your login details!", "status": "delivered", "created_at": "2026-04-06T01:24:58.658Z", "from_user": "Rick Martin" }, { "id": "AC9b186d2f36454acabe7189d879b5d863", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+14435894808", "direction": "outgoing", "body": "Curious about IPTV? \ud83d\udcfa Get thousands of channels in UHD on any device! Try it for FREE today. Just reply to this text for your login details!", "status": "delivered", "created_at": "2026-04-06T01:24:50.639Z", "from_user": "Rick Martin" }, { "id": "AC90c72615c5904049b56f0611a6fe84c8", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+15255612634", "direction": "outgoing", "body": "Curious about IPTV? \ud83d\udcfa Get thousands of channels in UHD on any device! Try it for FREE today. Just reply to this text for your login details!", "status": "delivered", "created_at": "2026-04-06T01:24:47.181Z", "from_user": "Rick Martin" }, { "id": "ACb35c2e498a0e4433b0dc95e81e3886f0", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+12094233007", "direction": "outgoing", "body": "Curious about IPTV? \ud83d\udcfa Get thousands of channels in UHD on any device! Try it for FREE today. Just reply to this text for your login details!", "status": "delivered", "created_at": "2026-04-06T01:24:06.494Z", "from_user": "Rick Martin" }, { "id": "AC90e222a6536c4f74a1748342a97738d6", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+19377942008", "direction": "outgoing", "body": "Curious about IPTV? \ud83d\udcfa Get thousands of channels in UHD on any device! Try it for FREE today. Just reply to this text for your login details!", "status": "delivered", "created_at": "2026-04-06T01:24:01.566Z", "from_user": "Rick Martin" }, { "id": "AC147e9661fa604405b07a6a288e567de7", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+19106318876", "direction": "outgoing", "body": "Curious about IPTV? \ud83d\udcfa Get thousands of channels in UHD on any device! Try it for FREE today. Just reply to this text for your login details!", "status": "sent", "created_at": "2026-04-06T01:23:19.161Z", "from_user": "Rick Martin" }, { "id": "ACc4953c5e7091483aba4492a48f2f85f6", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+15035728450", "direction": "outgoing", "body": "Curious about IPTV? \ud83d\udcfa Get thousands of channels in UHD on any device! Try it for FREE today. Just reply to this text for your login details!", "status": "delivered", "created_at": "2026-04-06T01:23:09.088Z", "from_user": "Rick Martin" }, { "id": "AC66116ef81c5b4d2eae3e5966ae968976", "phone_number": "Streamit", "phone_number_raw": "+16469693902", "participant": "+15405265264", "direction": "outgoing", "body": "Hi Danny, just following up regarding your payment. Please let us know if you need any further assistance.", "status": "delivered", "created_at": "2026-04-06T01:16:33.010Z", "from_user": "Hannah G" }, { "id": "AC2c7a50af6c0f46e19859f9bb5a2e9692", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+14168022595", "direction": "outgoing", "body": "Hey, we missed your call, please let us know how we can help?", "status": "delivered", "created_at": "2026-04-06T00:48:25.871Z", "from_user": "Gary Gill" }, { "id": "AC63e22716e4cd465483aeca891266f4c4", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+14168221203", "direction": "outgoing", "body": "And Of course \u2014 we completely understand your decision, and given your past experience, your hesitation is absolutely valid. We respect that and won\u2019t push you further. If you ever change your mind down the line, we\u2019ll be here and happy to help.", "status": "delivered", "created_at": "2026-04-06T00:38:35.125Z", "from_user": "Gary Gill" }, { "id": "ACfcb6f1f34eb742c49e6e0cfbee61e3b9", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+14168221203", "direction": "outgoing", "body": "No worries at all \u2014 and we completely understand where you\u2019re coming from. That kind of experience can definitely leave a bad impression.\n\nThat said, we\u2019ve made major improvements since then and now run a much more stable 4K server. If you\u2019re open to it, we\u2019d be happy to set things up properly for you and make sure you get the service you paid for. We won\u2019t let your $220 go to waste.\n\nLet us know if you\u2019d like to give it another try \u2014 we\u2019ll take care of everything from our end.", "status": "delivered", "created_at": "2026-04-06T00:37:05.571Z", "from_user": "Gary Gill" }, { "id": "AC6bbc95a19a32455c9256ee16059c9ef2", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+14168221203", "direction": "incoming", "body": "Not interested sorry. Once bitten. I was sucked in with a free trial and of course it buffered and and yes you know? Buy the box. Send the money. \nSorry to be rude by no way ever again.", "status": "received", "created_at": "2026-04-06T00:35:15.640Z", "from_user": "Mike Rinsa" }, { "id": "ACecc4e16d441d46b780dd08154fe43136", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+14168221203", "direction": "outgoing", "body": "We'll ensure you don't leave us with a bad experience.", "status": "delivered", "created_at": "2026-04-06T00:32:14.039Z", "from_user": "Gary Gill" }, { "id": "ACc54e90255244484a954bbef7f20ee44e", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+14168221203", "direction": "outgoing", "body": "Is there any other phone number you use? Can you help me with the registered phone number and email address so that we can check.", "status": "delivered", "created_at": "2026-04-06T00:31:51.215Z", "from_user": "Gary Gill" }, { "id": "AC98fa0c3e8a2e4a90a56a36977bbc747d", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+14168221203", "direction": "outgoing", "body": "Hi, we\u2019re sorry to hear that \u2014 but we\u2019re not seeing any previous conversation or record of this issue on our end. We\u2019re here to help, so please let us know what exactly happened. I can assure you we won\u2019t let your $220 go to waste and will make sure you receive the service as promised.", "status": "delivered", "created_at": "2026-04-06T00:30:15.228Z", "from_user": "Gary Gill" }, { "id": "AC5ba60bc13b9c4d2eb0044a87f0c20b7a", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+14168221203", "direction": "incoming", "body": "I fell for it before and lost $220", "status": "received", "created_at": "2026-04-06T00:28:38.563Z", "from_user": "Mike Rinsa" }, { "id": "AC64cc08c333d141b2a0ba1d3206da82c3", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+14168221203", "direction": "outgoing", "body": "Wow, strong reaction to a simple promo message. No worries \u2014 we\u2019ll make sure you don\u2019t hear from us again. Take care.", "status": "delivered", "created_at": "2026-04-06T00:26:53.673Z", "from_user": "Gary Gill" }, { "id": "AC29a8d2bd307441aaa2c6e8c345487fcb", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+18143291990", "direction": "outgoing", "body": "Curious about IPTV? \ud83d\udcfa Get thousands of channels in UHD on any device! Try it for FREE today. Just reply to this text for your login details!", "status": "delivered", "created_at": "2026-04-06T00:24:49.448Z", "from_user": "Hannah G" }, { "id": "AC270dc49371d3438e8915cb6309b625f9", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+14168221203", "direction": "incoming", "body": "Fuck you", "status": "received", "created_at": "2026-04-06T00:24:47.035Z", "from_user": "Mike Rinsa" }, { "id": "AC00bef53ee9a6494d8344d775bfa89fae", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+14168221203", "direction": "outgoing", "body": "Curious about IPTV? \ud83d\udcfa Get thousands of channels in UHD on any device! Try it for FREE today. Just reply to this text for your login details!", "status": "delivered", "created_at": "2026-04-06T00:24:10.085Z", "from_user": "Hannah G" }, { "id": "AC14aa0bd1902546b3a0c2eac8c5e50685", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+18196217504", "direction": "outgoing", "body": "Curious about IPTV? \ud83d\udcfa Get thousands of channels in UHD on any device! Try it for FREE today. Just reply to this text for your login details!", "status": "delivered", "created_at": "2026-04-06T00:23:18.920Z", "from_user": "Hannah G" }, { "id": "AC2dc08f7e871340a7b94feb7e4c4ecc8a", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+12269231924", "direction": "outgoing", "body": "Hey, sorry we missed your call, please let us know how we can help.", "status": "delivered", "created_at": "2026-04-06T00:23:11.906Z", "from_user": "Gary Gill" }, { "id": "ACbe54b077a5a14335a35796879d291af4", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+12269231924", "direction": "outgoing", "body": "Curious about IPTV? \ud83d\udcfa Get thousands of channels in UHD on any device! Try it for FREE today. Just reply to this text for your login details!", "status": "delivered", "created_at": "2026-04-06T00:22:11.023Z", "from_user": "Hannah G" }, { "id": "AC558bc4a6ba5841a0b6616955218416d7", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+14168022595", "direction": "outgoing", "body": "Curious about IPTV? \ud83d\udcfa Get thousands of channels in UHD on any device! Try it for FREE today. Just reply to this text for your login details!", "status": "delivered", "created_at": "2026-04-06T00:21:35.367Z", "from_user": "Hannah G" }, { "id": "AC180c60ffe1974a6db94c5ba6c6c42038", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+17086385808", "direction": "outgoing", "body": "Curious about IPTV? \ud83d\udcfa Get thousands of channels in UHD on any device! Try it for FREE today. Just reply to this text for your login details!", "status": "delivered", "created_at": "2026-04-06T00:21:13.685Z", "from_user": "Hannah G" }, { "id": "ACc6cf156c62b448a1b790b9eec7498029", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+14167271248", "direction": "outgoing", "body": "Curious about IPTV? \ud83d\udcfa Get thousands of channels in UHD on any device! Try it for FREE today. Just reply to this text for your login details!", "status": "delivered", "created_at": "2026-04-06T00:20:35.299Z", "from_user": "Hannah G" }, { "id": "ACaee199f636254695b2136e416fd79b28", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+17608138315", "direction": "outgoing", "body": "Curious about IPTV? \ud83d\udcfa Get thousands of channels in UHD on any device! Try it for FREE today. Just reply to this text for your login details!", "status": "undelivered", "created_at": "2026-04-06T00:19:26.991Z", "from_user": "Hannah G" }, { "id": "AC0617d97e99a740c7b27be65a5d8ce395", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+19055558888", "direction": "outgoing", "body": "Curious about IPTV? \ud83d\udcfa Get thousands of channels in UHD on any device! Try it for FREE today. Just reply to this text for your login details!", "status": "undelivered", "created_at": "2026-04-06T00:18:50.380Z", "from_user": "Hannah G" }, { "id": "AC24b3cd1f1bd34de18c204630e73467ad", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+17054923567", "direction": "outgoing", "body": "Curious about IPTV? \ud83d\udcfa Get thousands of channels in UHD on any device! Try it for FREE today. Just reply to this text for your login details!", "status": "delivered", "created_at": "2026-04-06T00:18:29.391Z", "from_user": "Hannah G" }, { "id": "AC2a2b5d27571e4fbf92a1e2768e20d6ee", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+12892602570", "direction": "outgoing", "body": "Curious about IPTV? \ud83d\udcfa Get thousands of channels in UHD on any device! Try it for FREE today. Just reply to this text for your login details!", "status": "delivered", "created_at": "2026-04-06T00:16:18.492Z", "from_user": "Hannah G" }, { "id": "ACfcd54807661247bbb4268f65edc67601", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+17876780075", "direction": "outgoing", "body": "Curious about IPTV? \ud83d\udcfa Get thousands of channels in UHD on any device! Try it for FREE today. Just reply to this text for your login details!", "status": "delivered", "created_at": "2026-04-06T00:15:53.281Z", "from_user": "Hannah G" }, { "id": "ACe934412df60d4d8abf1b5c3446c5d84a", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+18324924612", "direction": "outgoing", "body": "Curious about IPTV? \ud83d\udcfa Get thousands of channels in UHD on any device! Try it for FREE today. Just reply to this text for your login details!", "status": "delivered", "created_at": "2026-04-06T00:15:29.340Z", "from_user": "Hannah G" }, { "id": "AC61a37d5af6324dfda267ed0d23c9e0b1", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+17023771183", "direction": "outgoing", "body": "Curious about IPTV? \ud83d\udcfa Get thousands of channels in UHD on any device! Try it for FREE today. Just reply to this text for your login details!", "status": "undelivered", "created_at": "2026-04-06T00:14:17.404Z", "from_user": "Hannah G" }, { "id": "AC9cc71a9354bb455ea5e9d45676b1b164", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+17802881161", "direction": "outgoing", "body": "Curious about IPTV? \ud83d\udcfa Get thousands of channels in UHD on any device! Try it for FREE today. Just reply to this text for your login details!", "status": "delivered", "created_at": "2026-04-06T00:11:18.354Z", "from_user": "Hannah G" }, { "id": "AC8cb1c04a8d3b4f2abef8811873080408", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+19028612163", "direction": "outgoing", "body": "Curious about IPTV? \ud83d\udcfa Get thousands of channels in UHD on any device! Try it for FREE today. Just reply to this text for your login details!", "status": "undelivered", "created_at": "2026-04-06T00:08:32.903Z", "from_user": "Hannah G" }, { "id": "AC488b27f8e5e441619b6db915d037b19f", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+17055296971", "direction": "outgoing", "body": "Curious about IPTV? \ud83d\udcfa Get thousands of channels in UHD on any device! Try it for FREE today. Just reply to this text for your login details!", "status": "delivered", "created_at": "2026-04-06T00:08:17.210Z", "from_user": "Hannah G" }, { "id": "AC532aa1488b9f401da73e5a87dc2b3407", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+15198076462", "direction": "outgoing", "body": "Curious about IPTV? \ud83d\udcfa Get thousands of channels in UHD on any device! Try it for FREE today. Just reply to this text for your login details!", "status": "delivered", "created_at": "2026-04-06T00:07:25.996Z", "from_user": "Hannah G" }, { "id": "ACf0112973cf754ed7a688d80091f83550", "phone_number": "Tvgate", "phone_number_raw": "+17784885772", "participant": "+16048341733", "direction": "outgoing", "body": "After changing the mac address please save it there and then please add the same portal URL that we sent and you can restart the box or reload the profile once. It will be working for you. Let us know if need any help. Thank you!", "status": "delivered", "created_at": "2026-04-05T23:14:21.425Z", "from_user": "Rick Martin" }, { "id": "AC701d2228622f4756b138982b47b8fd5e", "phone_number": "Tvgate", "phone_number_raw": "+17784885772", "participant": "+16048341733", "direction": "outgoing", "body": "And this one \n\n00:1A:79:36:62:64 to 00:1A:79:4E:89:1F", "status": "delivered", "created_at": "2026-04-05T23:13:42.930Z", "from_user": "Rick Martin" }, { "id": "ACb766e37a57154fd2a0d750b3330ff77b", "phone_number": "Tvgate", "phone_number_raw": "+17784885772", "participant": "+16048341733", "direction": "outgoing", "body": "These 2 mac address in your box, please change from \n\n00:1A:79:38:34:39 to 00:1A:79:3E:2F:84\n\nPlease replace the mac address to what we sent here", "status": "delivered", "created_at": "2026-04-05T23:13:04.302Z", "from_user": "Rick Martin" }, { "id": "AC673d8d0e536a4b2fbc8a71febd3f21d1", "phone_number": "Tvgate", "phone_number_raw": "+17784885772", "participant": "+16048341733", "direction": "outgoing", "body": "The box with Mac Address 00:1A:79:31:36:66 is activated please add portal - http:// b . k604778 . com", "status": "delivered", "created_at": "2026-04-05T23:09:28.653Z", "from_user": "Gary Gill" }, { "id": "AC5a3c5281c4094d36964ea4739d2418e8", "phone_number": "Tvgate", "phone_number_raw": "+17784885772", "participant": "+16048341733", "direction": "incoming", "body": "3 Mac addresses", "status": "received", "created_at": "2026-04-05T23:02:11.661Z", "from_user": "Mike Rinsa" }, { "id": "AC8007c916f0114927953829f6ec090294", "phone_number": "Tvgate", "phone_number_raw": "+17784885772", "participant": "+16048341733", "direction": "outgoing", "body": "Thank you! This first one is all good done and working.", "status": "delivered", "created_at": "2026-04-05T23:01:02.547Z", "from_user": "Rick Martin" }, { "id": "ACe9fbf49ff07a49f09eac55cac91e709b", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+17279661665", "direction": "outgoing", "body": "Curious about IPTV? \ud83d\udcfa Get thousands of channels in UHD on any device! Try it for FREE today. Just reply to this text for your login details!", "status": "undelivered", "created_at": "2026-04-05T22:57:28.978Z", "from_user": "Hannah G" }, { "id": "ACf1ad777431b8438daa2ae87c59d896ad", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+14389926591", "direction": "outgoing", "body": "Curious about IPTV? \ud83d\udcfa Get thousands of channels in UHD on any device! Try it for FREE today. Just reply to this text for your login details!", "status": "delivered", "created_at": "2026-04-05T22:57:03.682Z", "from_user": "Hannah G" }, { "id": "ACab3786e290a34380a95af1b4063d4709", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+14136124197", "direction": "outgoing", "body": "Curious about IPTV? \ud83d\udcfa Get thousands of channels in UHD on any device! Try it for FREE today. Just reply to this text for your login details!", "status": "sent", "created_at": "2026-04-05T22:56:21.680Z", "from_user": "Hannah G" }, { "id": "AC631b574289324bf88aa405fabae85225", "phone_number": "Tvgate", "phone_number_raw": "+17784885772", "participant": "+16048341733", "direction": "incoming", "body": "", "status": "received", "created_at": "2026-04-05T22:55:31.999Z", "from_user": "Mike Rinsa" }, { "id": "AC2ff696cf0cd24da284318be87b3b3604", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+19022172537", "direction": "outgoing", "body": "Curious about IPTV? \ud83d\udcfa Get thousands of channels in UHD on any device! Try it for FREE today. Just reply to this text for your login details!", "status": "delivered", "created_at": "2026-04-05T22:54:38.182Z", "from_user": "Hannah G" }, { "id": "AC79442721358040abbfeddb17d393e705", "phone_number": "Tvgate", "phone_number_raw": "+17784885772", "participant": "+16048341733", "direction": "outgoing", "body": "http:// b . k604778 . com", "status": "delivered", "created_at": "2026-04-05T22:52:40.727Z", "from_user": "Rick Martin" }, { "id": "AC7023e4ce5b6d49f793d3991e82135dfe", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+12508846801", "direction": "outgoing", "body": "Curious about IPTV? \ud83d\udcfa Get thousands of channels in UHD on any device! Try it for FREE today. Just reply to this text for your login details!", "status": "delivered", "created_at": "2026-04-05T22:52:20.259Z", "from_user": "Hannah G" }, { "id": "ACfe9d317cc7e0499890c4e36d177e00c2", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+13063070257", "direction": "outgoing", "body": "Curious about IPTV? \ud83d\udcfa Get thousands of channels in UHD on any device! Try it for FREE today. Just reply to this text for your login details!", "status": "delivered", "created_at": "2026-04-05T22:51:34.054Z", "from_user": "Hannah G" }, { "id": "AC4e3ffaae67784b75ace5272be97e8372", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+19022929514", "direction": "outgoing", "body": "Curious about IPTV? \ud83d\udcfa Get thousands of channels in UHD on any device! Try it for FREE today. Just reply to this text for your login details!", "status": "delivered", "created_at": "2026-04-05T22:50:59.884Z", "from_user": "Hannah G" }, { "id": "ACca42ef3f6209400f876507b981bafe75", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+15086959821", "direction": "outgoing", "body": "Curious about IPTV? \ud83d\udcfa Get thousands of channels in UHD on any device! Try it for FREE today. Just reply to this text for your login details!", "status": "delivered", "created_at": "2026-04-05T22:50:11.518Z", "from_user": "Hannah G" }, { "id": "AC3183ad7b7ebf400b81b24af0d189f3a9", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+15193778330", "direction": "outgoing", "body": "Curious about IPTV? \ud83d\udcfa Get thousands of channels in UHD on any device! Try it for FREE today. Just reply to this text for your login details!", "status": "delivered", "created_at": "2026-04-05T22:49:29.725Z", "from_user": "Hannah G" }, { "id": "ACe36e0a96615e471abd407c508d96b1cc", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+19732965693", "direction": "outgoing", "body": "Curious about IPTV? \ud83d\udcfa Get thousands of channels in UHD on any device! Try it for FREE today. Just reply to this text for your login details!", "status": "delivered", "created_at": "2026-04-05T22:48:56.176Z", "from_user": "Hannah G" }, { "id": "AC1787895340a64333a05706d53d0ecac7", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+15125868786", "direction": "outgoing", "body": "Curious about IPTV? \ud83d\udcfa Get thousands of channels in UHD on any device! Try it for FREE today. Just reply to this text for your login details!", "status": "delivered", "created_at": "2026-04-05T22:48:04.300Z", "from_user": "Hannah G" }, { "id": "AC82e39816961a4734a00f35304a48aea4", "phone_number": "Tvgate", "phone_number_raw": "+17784885772", "participant": "+16048341733", "direction": "incoming", "body": "Ok", "status": "received", "created_at": "2026-04-05T22:45:40.048Z", "from_user": "Mike Rinsa" }, { "id": "ACc9d9f7a4eb67445bb3148f86694bb885", "phone_number": "Tvgate", "phone_number_raw": "+17784885772", "participant": "+16048341733", "direction": "outgoing", "body": "Just give me sometime am calling you.", "status": "delivered", "created_at": "2026-04-05T22:39:58.206Z", "from_user": "Gary Gill" }, { "id": "AC2ca571bfc5394e00b70c34b8d847cc01", "phone_number": "Tvgate", "phone_number_raw": "+17784885772", "participant": "+16048341733", "direction": "incoming", "body": "I am available ", "status": "received", "created_at": "2026-04-05T22:38:29.186Z", "from_user": "Mike Rinsa" }, { "id": "AC3d65e5e49e624cf8b7d4416515b69593", "phone_number": "Tvgate", "phone_number_raw": "+17784885772", "participant": "+15037204539", "direction": "outgoing", "body": "Hey, we missed your call. Please let us know how we can help?", "status": "delivered", "created_at": "2026-04-05T22:00:36.004Z", "from_user": "Gary Gill" }, { "id": "AC267f06998a5c43a2a88ca651dfc4160f", "phone_number": "Tvgate", "phone_number_raw": "+17784885772", "participant": "+12509812124", "direction": "outgoing", "body": "No worries!", "status": "delivered", "created_at": "2026-04-05T21:40:14.666Z", "from_user": "Gary Gill" }, { "id": "AC44099f391a594487bc8d19c405d2e94f", "phone_number": "Tvgate", "phone_number_raw": "+17784885772", "participant": "+12509812124", "direction": "incoming", "body": "Thank you!", "status": "received", "created_at": "2026-04-05T21:39:56.342Z", "from_user": "Mike Rinsa" }, { "id": "ACfb7d4739f663463abc87deeb626f63cd", "phone_number": "Tvgate", "phone_number_raw": "+17784885772", "participant": "+12509812124", "direction": "outgoing", "body": "Your subscription has been successfully renewed - thank you! \ud83c\udf89", "status": "delivered", "created_at": "2026-04-05T21:29:15.682Z", "from_user": "Gary Gill" }, { "id": "AC7a26ddb4d534400ab1a1a18a01de8dcb", "phone_number": "Streamit", "phone_number_raw": "+16469693902", "participant": "+16472814612", "direction": "outgoing", "body": "Hi Aurel, thanks for reaching out! We\u2019re excited to have you on board. Just let us know when you're ready, and we\u2019ll send over the invoice so we can get your service activated.", "status": "delivered", "created_at": "2026-04-05T21:28:18.294Z", "from_user": "Hannah G" }, { "id": "AC80b5035a6c2e4ca9bd95516c9a515faa", "phone_number": "Tvgate", "phone_number_raw": "+17784885772", "participant": "+12509812124", "direction": "incoming", "body": "Sent ", "status": "received", "created_at": "2026-04-05T21:27:15.324Z", "from_user": "Mike Rinsa" }, { "id": "AC94a71ff6c46f4392aed93d3185bc83ba", "phone_number": "Tvgate", "phone_number_raw": "+17784885772", "participant": "+12509812124", "direction": "outgoing", "body": "Please do not put IPTV anywhere", "status": "delivered", "created_at": "2026-04-05T21:25:07.016Z", "from_user": "Gary Gill" }, { "id": "AC8974942b72a947ec9b77d7e59d3de677", "phone_number": "Tvgate", "phone_number_raw": "+17784885772", "participant": "+12509812124", "direction": "incoming", "body": "Ok doing it now ", "status": "received", "created_at": "2026-04-05T21:24:49.474Z", "from_user": "Mike Rinsa" }, { "id": "ACc8c1990a97b34322add9d5baa810f0f3", "phone_number": "Tvgate", "phone_number_raw": "+17784885772", "participant": "+12509812124", "direction": "outgoing", "body": "it is $150 for a year", "status": "delivered", "created_at": "2026-04-05T21:24:40.032Z", "from_user": "Gary Gill" }, { "id": "AC5d7b6248ea6a44008cc3d131161140c4", "phone_number": "Tvgate", "phone_number_raw": "+17784885772", "participant": "+12509812124", "direction": "outgoing", "body": "Please Etransfer to email - canservices771@gmail.com\n\nWhile sending the funds, just put our email ID there, no phone number", "status": "delivered", "created_at": "2026-04-05T21:24:32.915Z", "from_user": "Gary Gill" }, { "id": "AC1958e47d4459433b9942d7978d12a012", "phone_number": "Tvgate", "phone_number_raw": "+17784885772", "participant": "+12509812124", "direction": "incoming", "body": "Ill pay etransfer ", "status": "received", "created_at": "2026-04-05T21:24:19.702Z", "from_user": "Mike Rinsa" }, { "id": "AC1fb820fd870943bd8c2038d01bc86439", "phone_number": "Tvgate", "phone_number_raw": "+17784885772", "participant": "+12509812124", "direction": "outgoing", "body": "You can pay by either by card or etransfer whichever is convenient to you. Let me know I will send you the details.", "status": "delivered", "created_at": "2026-04-05T21:24:16.038Z", "from_user": "Gary Gill" }, { "id": "AC27f08bc9a9df47f492894d6c40ebaf3f", "phone_number": "Tvgate", "phone_number_raw": "+17784885772", "participant": "+12509812124", "direction": "outgoing", "body": "You can pay by either card or etransfer whichever is convenient to you. Let me know I will send you the details.", "status": "delivered", "created_at": "2026-04-05T21:24:06.618Z", "from_user": "Gary Gill" }, { "id": "ACf6c5149d20e444d093ecc8fc96fe4522", "phone_number": "Tvgate", "phone_number_raw": "+17784885772", "participant": "+12509812124", "direction": "incoming", "body": "Hey. Can i pay via etransfer? Or does it have to be credit card ", "status": "received", "created_at": "2026-04-05T21:23:25.375Z", "from_user": "Mike Rinsa" }, { "id": "AC50d9a747a995468d8e020b4b6cddec7e", "phone_number": "Tvgate", "phone_number_raw": "+17784885772", "participant": "+12509812124", "direction": "outgoing", "body": "Just 3 days left until your IPTV service expires. Don\u2019t wait - text us now to keep enjoying your favorite channels without any downtime!", "status": "delivered", "created_at": "2026-04-05T21:11:07.927Z", "from_user": "Hannah G" }, { "id": "AC27ca054a49c245b2908b046b280b27ae", "phone_number": "Tvgate", "phone_number_raw": "+17784885772", "participant": "+15146593539", "direction": "outgoing", "body": "Curious about IPTV? \ud83d\udcfa Get thousands of channels in UHD on any device! Don't take our word for it, try it for FREE today. Just reply to this message and we'll send over your login details immediately!", "status": "delivered", "created_at": "2026-04-05T20:56:48.234Z", "from_user": "Gary Gill" }, { "id": "AC40379712facc4868a650388d766a45db", "phone_number": "Tvgate", "phone_number_raw": "+17784885772", "participant": "+18254370295", "direction": "outgoing", "body": "Curious about IPTV? \ud83d\udcfa Get thousands of channels in UHD on any device! Don't take our word for it, try it for FREE today. Just reply to this message and we'll send over your login details immediately!", "status": "delivered", "created_at": "2026-04-05T20:53:28.059Z", "from_user": "Gary Gill" }, { "id": "AC7034dbf74eab49df937d58283c903bcd", "phone_number": "Tvgate", "phone_number_raw": "+17784885772", "participant": "+14168340071", "direction": "outgoing", "body": "Curious about IPTV? \ud83d\udcfa Get thousands of channels in UHD on any device! Don't take our word for it, try it for FREE today. Just reply to this message and we'll send over your login details immediately!", "status": "delivered", "created_at": "2026-04-05T20:43:52.758Z", "from_user": "Gary Gill" }, { "id": "ACfb9cd20cf3c647e39772f576a326872e", "phone_number": "Tvgate", "phone_number_raw": "+17784885772", "participant": "+18023721873", "direction": "outgoing", "body": "Curious about IPTV? \ud83d\udcfa Get thousands of channels in UHD on any device! Don't take our word for it, try it for FREE today. Just reply to this message and we'll send over your login details immediately!", "status": "delivered", "created_at": "2026-04-05T20:42:35.682Z", "from_user": "Gary Gill" }, { "id": "ACdf946b4aabd64f72b895d2e80eb87add", "phone_number": "Streamit", "phone_number_raw": "+16469693902", "participant": "+13067166837", "direction": "outgoing", "body": "Hi Serena, thanks for reaching out! We\u2019re excited to have you on board. Just let us know when you're ready, and we\u2019ll send over the invoice so we can get your service activated.", "status": "delivered", "created_at": "2026-04-05T20:41:12.823Z", "from_user": "Hannah G" }, { "id": "ACb3dd4110a4b54babacf76392ce862b18", "phone_number": "Tvgate", "phone_number_raw": "+17784885772", "participant": "+14189344447", "direction": "outgoing", "body": "Curious about IPTV? \ud83d\udcfa Get thousands of channels in UHD on any device! Don't take our word for it, try it for FREE today. Just reply to this message and we'll send over your login details immediately!", "status": "delivered", "created_at": "2026-04-05T20:40:34.004Z", "from_user": "Gary Gill" }, { "id": "AC59305612b8eb470295bf9bed643f0b8a", "phone_number": "Tvgate", "phone_number_raw": "+17784885772", "participant": "+19259985852", "direction": "outgoing", "body": "Please note that the payment you made will show on your bank statement as a TVGate Wireless Wave product or simply as a subscription. This is completely normal so please don\u2019t dispute it with your bank.\n\nThanks again for your payment and support! \ud83d\ude0a", "status": "delivered", "created_at": "2026-04-05T20:35:54.371Z", "from_user": "Hannah G" }, { "id": "AC4363393fbbb34675953802a2103a61ed", "phone_number": "Tvgate", "phone_number_raw": "+17784885772", "participant": "+19259985852", "direction": "outgoing", "body": "Hi Mukesh! Your account has been created on our billing system. You can now manage your plan, orders & invoices anytime! \ud83c\udf89\n\nUsername: mukeshgarg@hotmail.com\nPassword: mukeshgarg\nLogin Here: https://tvgate563.com/shop/viewinvoice.php?id=125\n\nPlease save your login details for future access!", "status": "delivered", "created_at": "2026-04-05T20:35:25.369Z", "from_user": "Hannah G" }, { "id": "ACa9dd7c2cad0e4d1eb9b8a17e3f290dec", "phone_number": "Streamit", "phone_number_raw": "+16469693902", "participant": "+19259985852", "direction": "outgoing", "body": "Hi Mukesh, your invoice #125 for $60.00 is ready. Due: Apr 5, 2026. Pay here: https://tvgate563.com/shop//viewinvoice.php?id=125", "status": "delivered", "created_at": "2026-04-05T20:35:04.678Z", "from_user": "Mike Rinsa" }, { "id": "ACcb0c695f00ad45ca9f41d8a2c93c03de", "phone_number": "Tvgate", "phone_number_raw": "+17784885772", "participant": "+19173705025", "direction": "outgoing", "body": "Curious about IPTV? \ud83d\udcfa Get thousands of channels in UHD on any device! Don't take our word for it, try it for FREE today. Just reply to this message and we'll send over your login details immediately!", "status": "delivered", "created_at": "2026-04-05T20:31:47.849Z", "from_user": "Gary Gill" }, { "id": "AC2126f0206c98418ea1e70f0810ce5581", "phone_number": "Tvgate", "phone_number_raw": "+17784885772", "participant": "+15192762429", "direction": "outgoing", "body": "Curious about IPTV? \ud83d\udcfa Get thousands of channels in UHD on any device! Don't take our word for it, try it for FREE today. Just reply to this message and we'll send over your login details immediately!", "status": "delivered", "created_at": "2026-04-05T20:30:57.964Z", "from_user": "Gary Gill" }, { "id": "ACfc968a8d749540308cc8628ff4b6704b", "phone_number": "Tvgate", "phone_number_raw": "+17784885772", "participant": "+16614842754", "direction": "outgoing", "body": "Curious about IPTV? \ud83d\udcfa Get thousands of channels in UHD on any device! Don't take our word for it, try it for FREE today. Just reply to this message and we'll send over your login details immediately!", "status": "delivered", "created_at": "2026-04-05T20:30:05.910Z", "from_user": "Gary Gill" }, { "id": "AC179dcc4a7d154c6bb3dec547f1b47b9b", "phone_number": "Tvgate", "phone_number_raw": "+17784885772", "participant": "+14162325895", "direction": "outgoing", "body": "Curious about IPTV? \ud83d\udcfa Get thousands of channels in UHD on any device! Don't take our word for it, try it for FREE today. Just reply to this message and we'll send over your login details immediately!", "status": "undelivered", "created_at": "2026-04-05T20:28:33.304Z", "from_user": "Gary Gill" }, { "id": "ACd56af39123ba4989a82cccc10cd94d46", "phone_number": "Tvgate", "phone_number_raw": "+17784885772", "participant": "+14383087033", "direction": "outgoing", "body": "Curious about IPTV? \ud83d\udcfa Get thousands of channels in UHD on any device! Don't take our word for it, try it for FREE today. Just reply to this message and we'll send over your login details immediately!", "status": "delivered", "created_at": "2026-04-05T20:23:24.837Z", "from_user": "Gary Gill" }, { "id": "AC784b7477b39549e1b3dea96cff02bc65", "phone_number": "Tvgate", "phone_number_raw": "+17784885772", "participant": "+18257063291", "direction": "outgoing", "body": "Curious about IPTV? \ud83d\udcfa Get thousands of channels in UHD on any device! Don't take our word for it, try it for FREE today. Just reply to this message and we'll send over your login details immediately!", "status": "undelivered", "created_at": "2026-04-05T20:22:00.259Z", "from_user": "Gary Gill" }, { "id": "ACdcf7b1131f614f4487bc92e637a7b5dc", "phone_number": "Tvgate", "phone_number_raw": "+17784885772", "participant": "+19052435338", "direction": "outgoing", "body": "Curious about IPTV? \ud83d\udcfa Get thousands of channels in UHD on any device! Don't take our word for it, try it for FREE today. Just reply to this message and we'll send over your login details immediately!", "status": "delivered", "created_at": "2026-04-05T20:18:29.491Z", "from_user": "Gary Gill" }, { "id": "ACc508d069a2f7404f856476c78c2be450", "phone_number": "Tvgate", "phone_number_raw": "+17784885772", "participant": "+16182040412", "direction": "outgoing", "body": "Curious about IPTV? \ud83d\udcfa Get thousands of channels in UHD on any device! Don't take our word for it, try it for FREE today. Just reply to this message and we'll send over your login details immediately!", "status": "delivered", "created_at": "2026-04-05T20:13:36.496Z", "from_user": "Gary Gill" }, { "id": "AC1e2393fd64e64f71bcb31118f61e44fa", "phone_number": "Tvgate", "phone_number_raw": "+17784885772", "participant": "+16048341733", "direction": "incoming", "body": "Thoughts?", "status": "received", "created_at": "2026-04-05T20:07:32.511Z", "from_user": "Mike Rinsa" }, { "id": "AC85b1cfcaf3324871bcdcee63dc148203", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+15149787860", "direction": "outgoing", "body": "Curious about IPTV? \ud83d\udcfa Get thousands of channels in UHD on any device! Don't take our word for it, try it for FREE today. Just reply to this message and we'll send over your login details immediately!", "status": "delivered", "created_at": "2026-04-05T20:04:54.184Z", "from_user": "Rick Martin" }, { "id": "AC7c77e0b00baa4350bc9ad2d6f70ade3e", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+13607789479", "direction": "outgoing", "body": "Curious about IPTV? \ud83d\udcfa Get thousands of channels in UHD on any device! Don't take our word for it, try it for FREE today. Just reply to this message and we'll send over your login details immediately!", "status": "delivered", "created_at": "2026-04-05T20:04:20.782Z", "from_user": "Rick Martin" }, { "id": "ACc4b798d819794b12b6b27c86352deebb", "phone_number": "Tvgate", "phone_number_raw": "+17784885772", "participant": "+16048341733", "direction": "incoming", "body": "Yes", "status": "received", "created_at": "2026-04-05T19:33:20.425Z", "from_user": "Mike Rinsa" }, { "id": "ACe602c55c21524219a59ca071fc02d8a2", "phone_number": "Tvgate", "phone_number_raw": "+17784885772", "participant": "+16048341733", "direction": "outgoing", "body": "Just to be sure, this is on the mac address: 00:1A:79:36:39:62, right?", "status": "delivered", "created_at": "2026-04-05T19:31:34.462Z", "from_user": "Hannah G" }, { "id": "ACa2da7d9009d34c3d94300a95bd21b813", "phone_number": "Tvgate", "phone_number_raw": "+17784885772", "participant": "+16048341733", "direction": "incoming", "body": "", "status": "received", "created_at": "2026-04-05T19:30:01.018Z", "from_user": "Mike Rinsa" }, { "id": "AC963f41b96c5b43c7b36ae6567c479996", "phone_number": "Tvgate", "phone_number_raw": "+17784885772", "participant": "+16048341733", "direction": "incoming", "body": "", "status": "received", "created_at": "2026-04-05T19:24:03.943Z", "from_user": "Mike Rinsa" }, { "id": "AC935c14cb1b2a4bf1a0fcdac19b6a308b", "phone_number": "Tvgate", "phone_number_raw": "+17784885772", "participant": "+16048341733", "direction": "outgoing", "body": "Please type portal URL without any spaces.", "status": "delivered", "created_at": "2026-04-05T19:21:18.380Z", "from_user": "Hannah G" }, { "id": "AC6519e6c653454ec09bb1ce5ed5c170d4", "phone_number": "Tvgate", "phone_number_raw": "+17784885772", "participant": "+16048341733", "direction": "incoming", "body": "Says portal doesn't work", "status": "received", "created_at": "2026-04-05T19:20:23.785Z", "from_user": "Mike Rinsa" }, { "id": "AC2653c8f0bb454f4ca18bb228fddd42a7", "phone_number": "Edge Tv", "phone_number_raw": "+19374008350", "participant": "+17789956473", "direction": "outgoing", "body": "Just 7 days left until your IPTV service expires. Don\u2019t wait\u2014text us now to keep enjoying your favorite channels without any downtime!", "status": "delivered", "created_at": "2026-04-05T19:17:42.279Z", "from_user": "Gary Gill" }, { "id": "AC9c57c932d2944c34981631d7ce87cd52", "phone_number": "Streamit", "phone_number_raw": "+16469693902", "participant": "+13102000091", "direction": "outgoing", "body": "Hey, your IPTV free trial is ready. Please check your email and the spam folder for the setup guide. If you need any help, just let us know.", "status": "undelivered", "created_at": "2026-04-05T19:10:47.214Z", "from_user": "Hannah G" }, { "id": "AC33c980f3d5884101b973466d9bde9b6b", "phone_number": "Tvgate", "phone_number_raw": "+17784885772", "participant": "+16048341733", "direction": "outgoing", "body": "Got the mac address of your boxes. Let's try it first with the first box: 00:1a:79:36:39:62\n\nIt has been activated on our end. Please see portal details below. \n\nNickname: b\nPortal URL: http://b. k604778. com\n(Please type with no space)", "status": "delivered", "created_at": "2026-04-05T19:05:15.486Z", "from_user": "Hannah G" }, { "id": "AC5453f67192c145d7bf3a24b7c1d0477a", "phone_number": "Tvgate", "phone_number_raw": "+17784885772", "participant": "+16048341733", "direction": "incoming", "body": "", "status": "received", "created_at": "2026-04-05T18:56:33.727Z", "from_user": "Mike Rinsa" }, { "id": "ACb601b9a9bdcd49c08bd9d1d322eac0c3", "phone_number": "Tvgate", "phone_number_raw": "+17784885772", "participant": "+16048341733", "direction": "incoming", "body": "Password: tvboxes", "status": "received", "created_at": "2026-04-05T18:53:42.387Z", "from_user": "Mike Rinsa" }, { "id": "AC987edf38f04a482bbaca56bda6e39a2a", "phone_number": "Tvgate", "phone_number_raw": "+17784885772", "participant": "+16048341733", "direction": "outgoing", "body": "Please send $280 each via e-transfer to atic01vt@gmail.com and canservices771@gmail.com\n\nWhen sending, simply enter our email address - no phone number, notes, or mention of IPTV are needed. Thanks!", "status": "delivered", "created_at": "2026-04-05T18:40:09.280Z", "from_user": "Hannah G" }, { "id": "AC4af023bb5fea463e9177374892637e34", "phone_number": "Tvgate", "phone_number_raw": "+17784885772", "participant": "+19255292021", "direction": "outgoing", "body": "Is it still asking you for username and password?", "status": "delivered", "created_at": "2026-04-05T18:04:18.242Z", "from_user": "Hannah G" }, { "id": "ACb1d21c35533d47bab653a1f48e69b067", "phone_number": "Tvgate", "phone_number_raw": "+17784885772", "participant": "+19255292021", "direction": "incoming", "body": "I paid already still it is not working after unplug and plug can you check", "status": "received", "created_at": "2026-04-05T17:20:44.557Z", "from_user": "Mike Rinsa" }, { "id": "AC10d282f051ef41a0bc909fc247249148", "phone_number": "Tvgate", "phone_number_raw": "+17784885772", "participant": "+19255292021", "direction": "outgoing", "body": "I have refreshed your box from my end, can you unplug the box and plug it back in?", "status": "delivered", "created_at": "2026-04-05T17:18:03.963Z", "from_user": "Mike Rinsa" }, { "id": "AC374ec65b0fae42a7ab03f658a7060849", "phone_number": "Tvgate", "phone_number_raw": "+17784885772", "participant": "+19255292021", "direction": "incoming", "body": "Asking user name and password ", "status": "received", "created_at": "2026-04-05T17:13:31.340Z", "from_user": "Mike Rinsa" }, { "id": "AC2f3f500c88e14b0b80cf8349006711a9", "phone_number": "Tvgate", "phone_number_raw": "+17784885772", "participant": "+19255292021", "direction": "incoming", "body": "Can you fix", "status": "received", "created_at": "2026-04-05T17:13:18.671Z", "from_user": "Mike Rinsa" }, { "id": "AC0e437bfd88cf4d4d8b0bc0eb7d62db30", "phone_number": "Tvgate", "phone_number_raw": "+17784885772", "participant": "+19255292021", "direction": "incoming", "body": "Link is not working ", "status": "received", "created_at": "2026-04-05T17:13:13.480Z", "from_user": "Mike Rinsa" }, { "id": "ACa0d7ef93977149b59c7d0ec0d5aa7d9b", "phone_number": "Tvgate", "phone_number_raw": "+17784885772", "participant": "+19255292021", "direction": "incoming", "body": "Hi", "status": "received", "created_at": "2026-04-05T17:13:06.704Z", "from_user": "Mike Rinsa" } ], "user_stats": { "Gary Gill": { "calls_initiated": 14, "calls_answered": 2, "messages_sent": 35, "total_call_duration": 216, "long_calls": 0, "renewals": 0, "sales": 0, "unique_call_contacts": 16, "unique_msg_contacts": 22 }, "Elizabeth Escobar": { "calls_initiated": 0, "calls_answered": 0, "messages_sent": 1, "total_call_duration": 0, "long_calls": 0, "renewals": 0, "sales": 0, "unique_call_contacts": 0, "unique_msg_contacts": 1 }, "Hannah G": { "calls_initiated": 37, "calls_answered": 1, "messages_sent": 41, "total_call_duration": 1065, "long_calls": 0, "renewals": 2, "sales": 1, "unique_call_contacts": 38, "unique_msg_contacts": 37 }, "Rick Martin": { "calls_initiated": 30, "calls_answered": 1, "messages_sent": 21, "total_call_duration": 1016, "long_calls": 1, "renewals": 0, "sales": 0, "unique_call_contacts": 17, "unique_msg_contacts": 16 }, "Mike Rinsa": { "calls_initiated": 0, "calls_answered": 0, "messages_sent": 6, "total_call_duration": 0, "long_calls": 0, "renewals": 0, "sales": 0, "unique_call_contacts": 0, "unique_msg_contacts": 5 } }, "flags": { "renewals": [ { "participant": "+16048341733", "agent": "Hannah G", "phone": "Tvgate", "time": "2026-04-05T18:35:07.342Z", "summary": "Garrett is setting up IPTV service for four boxes referred by his brother. He needs a subscription for one year costing $140. Garrett's address is confirmed as 8074104 114th Street, Delta, DC. Payment" }, { "participant": "+19259985852", "agent": "Hannah G", "phone": "Tvgate", "time": "2026-04-05T20:31:13.157Z", "summary": "Hannah from ITDV support contacted Mokesh regarding his expired subscription. Mokesh agreed to renew his subscription for $60 for six months. Hannah confirmed that there are no current renewal promoti" }, { "participant": "+19259985852", "agent": "Hannah G", "phone": "Tvgate", "time": "2026-04-05T20:35:54.371Z", "snippet": "Please note that the payment you made will show on your bank statement as a TVGate Wireless Wave product or simply as a subscription. This is complet" } ], "new_sales": [ { "participant": "+16048341733", "agent": "Hannah G", "phone": "Tvgate", "time": "2026-04-05T18:35:07.342Z", "summary": "Garrett is setting up IPTV service for four boxes referred by his brother. He needs a subscription for one year costing $140. Garrett's address is confirmed as 8074104 114th Street, Delta, DC. Payment" } ], "box_inquiries": [ { "participant": "+16048341733", "agent": "Hannah G", "phone": "Tvgate", "time": "2026-04-05T18:35:07.342Z" } ], "payments_collected": [ { "participant": "+16472814612", "agent": "Hannah G", "phone": "Streamit", "time": "2026-04-05T21:28:18.294Z", "snippet": "Hi Aurel, thanks for reaching out! We\u2019re excited to have you on board. Just let us know when you're ready, and we\u2019ll send over the invoice so we can g" }, { "participant": "+19259985852", "agent": "Mike Rinsa", "phone": "Streamit", "time": "2026-04-05T20:35:04.678Z", "snippet": "Hi Mukesh, your invoice #125 for $60.00 is ready. Due: Apr 5, 2026. Pay here: https://tvgate563.com/shop//viewinvoice.php?id=125" }, { "participant": "+15405265264", "agent": "Hannah G", "phone": "Streamit", "time": "2026-04-06T01:16:33.010Z", "snippet": "Hi Danny, just following up regarding your payment. Please let us know if you need any further assistance." }, { "participant": "+13067166837", "agent": "Hannah G", "phone": "Streamit", "time": "2026-04-05T20:41:12.823Z", "snippet": "Hi Serena, thanks for reaching out! We\u2019re excited to have you on board. Just let us know when you're ready, and we\u2019ll send over the invoice so we can " }, { "participant": "+14168221203", "agent": "Gary Gill", "phone": "Edge Tv", "time": "2026-04-06T00:37:05.571Z", "snippet": "No worries at all \u2014 and we completely understand where you\u2019re coming from. That kind of experience can definitely leave a bad impression.\n\nThat said, " }, { "participant": "+16048341733", "agent": "Hannah G", "phone": "Tvgate", "time": "2026-04-05T18:40:09.280Z", "snippet": "Please send $280 each via e-transfer to atic01vt@gmail.com and canservices771@gmail.com\n\nWhen sending, simply enter our email address - no phone numb" }, { "participant": "+16475498254", "agent": "Gary Gill", "phone": "Tvgate", "time": "2026-04-06T01:30:28.466Z", "snippet": "Absolutely, please let me know what device you will be using? \n\nAdditionally, your full name and email address for the invoice." }, { "participant": "+12509812124", "agent": "Gary Gill", "phone": "Tvgate", "time": "2026-04-05T21:24:32.915Z", "snippet": "Please Etransfer to email - canservices771@gmail.com\n\nWhile sending the funds, just put our email ID there, no phone number" }, { "participant": "+12509812124", "agent": "Gary Gill", "phone": "Tvgate", "time": "2026-04-05T21:24:16.038Z", "snippet": "You can pay by either by card or etransfer whichever is convenient to you. Let me know I will send you the details." }, { "participant": "+12509812124", "agent": "Gary Gill", "phone": "Tvgate", "time": "2026-04-05T21:24:06.618Z", "snippet": "You can pay by either card or etransfer whichever is convenient to you. Let me know I will send you the details." }, { "participant": "+19259985852", "agent": "Hannah G", "phone": "Tvgate", "time": "2026-04-05T20:35:54.371Z", "snippet": "Please note that the payment you made will show on your bank statement as a TVGate Wireless Wave product or simply as a subscription. This is complet" }, { "participant": "+19259985852", "agent": "Hannah G", "phone": "Tvgate", "time": "2026-04-05T20:35:25.369Z", "snippet": "Hi Mukesh! Your account has been created on our billing system. You can now manage your plan, orders & invoices anytime! \ud83c\udf89\n\nUsername: mukeshgarg@hotma" } ], "long_calls": [ { "participant": "+16048341733", "agent": "Rick Martin", "phone": "Tvgate", "time": "2026-04-05T22:47:52.470Z", "duration": "12m 44s", "summary": "The caller, Rick Martin from IPTV, assisted a customer with setting up their IPTV box. The customer initially faced a connection error due to an incorrect portal URL. Rick guided the customer to chang" } ], "missed_followups": [], "negative_reactions": [ { "participant": "+17802265628", "agent": "Hannah G", "phone": "Edge Tv", "time": "2026-04-05T22:52:25.211Z", "keywords": [ "not interested" ], "summary": "Hannah from Edge ID TV called to offer a trial access to their improved service. The recipient was not interested and stated they have everything they need. The conversation ended politely." }, { "participant": "+14168221203", "phone": "Edge Tv", "time": "2026-04-06T00:35:15.640Z", "keywords": [ "not interested" ], "snippet": "Not interested sorry. Once bitten. I was sucked in with a free trial and of course it buffered and and yes you know? Buy the box. Send the money. \nSor" }, { "participant": "+14168221203", "phone": "Edge Tv", "time": "2026-04-06T00:24:47.035Z", "keywords": [ "fuck" ], "snippet": "Fuck you" }, { "participant": "+16048341733", "agent": "Rick Martin", "phone": "Tvgate", "time": "2026-04-05T22:47:52.470Z", "keywords": [ "fuck" ], "summary": "The caller, Rick Martin from IPTV, assisted a customer with setting up their IPTV box. The customer initially faced a connection error due to an incorrect portal URL. Rick guided the customer to chang" }, { "participant": "+16048341733", "agent": "Rick Martin", "phone": "Tvgate", "time": "2026-04-05T22:14:26.889Z", "keywords": [ "sue" ], "summary": "Rick Martin calls a customer regarding a non-working IPTV box. The customer confirms the box is not working and needs to set it up again. Rick offers to call back in 15-20 minutes to assist further. T" } ], "reseller_convos": [], "reseller_issues": [], "tech_support_calls": [ { "participant": "+16048341733", "agent": "Rick Martin", "phone": "Tvgate", "time": "2026-04-05T22:47:52.470Z", "issues": [ "connection error", "black screen", "white screen", "error" ], "summary": "The caller, Rick Martin from IPTV, assisted a customer with setting up their IPTV box. The customer initially faced a connection error due to an incorrect portal URL. Rick guided the customer to chang" }, { "participant": "+16048341733", "agent": "Rick Martin", "phone": "Tvgate", "time": "2026-04-05T22:14:26.889Z", "issues": [ "not working" ], "summary": "Rick Martin calls a customer regarding a non-working IPTV box. The customer confirms the box is not working and needs to set it up again. Rick offers to call back in 15-20 minutes to assist further. T" } ], "tech_support_messages": [ { "participant": "+16048341733", "phone": "Tvgate", "time": "2026-04-05T19:20:23.785Z", "issues": [ "doesn't work" ], "snippet": "Says portal doesn't work" }, { "participant": "+19255292021", "phone": "Tvgate", "time": "2026-04-05T17:20:44.557Z", "issues": [ "not working" ], "snippet": "I paid already still it is not working after unplug and plug can you check" }, { "participant": "+19255292021", "phone": "Tvgate", "time": "2026-04-05T17:13:13.480Z", "issues": [ "not working" ], "snippet": "Link is not working " } ] }, "stats": { "total_calls": 91, "total_messages": 133, "inbound_calls": 10, "outbound_calls": 81, "missed_calls": 6, "answered_calls": 44, "unanswered_outbound": 41, "inbound_messages": 29, "outbound_messages": 104, "calls_with_transcripts": 42, "long_calls": 1, "tech_support_interactions": 5 } }